Seasonal - Customer Service Representative -- IN CENTER

Williams-Sonoma Inc. Seasonal - Customer Service Representatives – On Site Only Now accepting applications until Oct 15, 2025 Las Vegas, NV Why Join Us? Are you passionate about delivering top-tier customer service? Do you thrive in a fast-paced environment where problem-solving and integrity are valued? We're looking for dedicated Customer Service Associates to join our remote team! In this role, you'll provide world-class support, resolve inquiries efficiently, and be a brand ambassador. If you love helping people, finding solutions, and making a real impact, this role is for you! Your Day to Day (Essential Functions): ✅ Customer-Focused Support • Serve as the first point of contact for customer inquiries via phone • Actively listen to customer concerns and provide clear, accurate, and empathetic resolutions. • Handle escalations with professionalism, ensuring a smooth resolution process.✅ Problem-Solving & Ownership • Apply critical thinking to troubleshoot issues and offer appropriate solutions. • Approve adjustments, returns, or other resolutions within established guidelines. • Follow up with customers to ensure complete satisfaction and issue solutions.✅ Service with Integrity • Uphold company values by providing honest, ethical, and transparent support. • Maintain confidentiality of customer data and company policies. • Stay informed about product updates, policies, and procedures to provide accurate information.✅ Collaboration & Continuous Growth • Work closely with team members and leadership to improve service processes. • Participate in ongoing training to enhance skills and stay ahead in customer service excellence. • Provide feedback to improve company policies and customer experience strategies.What We Offer: ✨ Competitive pay starting at $17.00/hr ✨ Recognition based incentives and bonuses ✨ Early Conversion opportunities ✨ Employee discounts and perks (up to 40% off most products and brands) What We're Looking For: ✨ 1+ years of customer service experience (retail, call center, or hospitality preferred) ✨ Strong communication skills - Ability to de-escalate and resolve issues professionally ✨ Problem-solving mindset - You think fast and adapt quickly ✨ Integrity and reliability - You do the right thing, even when no one is watching ✨ Comfortable working in a fast-paced environment with performance goals ✨ Tech-savvy - Ability to navigate multiple systems and multitask efficiently