Seasonal - Customer Service Representative

Williams-Sonoma Inc. Seasonal - Customer Service Representatives –On Site Only Now accepting applications until August 30, 2025 Las Vegas, NV For an immediate response, apply here directly- Customer Service Representative - IN CENTER - Williams-Sonoma Inc. Customer Care Centers Why Join Us? Are you passionate about delivering top-tier customer service? Do you thrive in a fast-paced environment where problem-solving and integrity are valued? We’re looking for dedicatedCustomer Service Associatesto join our remote team! In this role, you’ll provide world-class support, resolve inquiries efficiently, and be a brand ambassador. If you love helping people, finding solutions, and making a real impact, this role is for you! Your Day to Day (Essential Functions): Customer-Focused Support: • Serve as the first point of contact for customer inquiries via phone. • Actively listen to customer concerns and provide clear, accurate, and empathetic resolutions. • Handle escalations with professionalism, ensuring a smooth resolution process. Problem-Solving & Ownership: • Apply critical thinking to troubleshoot issues and offer appropriate solutions. • Approve adjustments, returns, or other resolutions within established guidelines. • Follow up with customers to ensure complete satisfaction and issue solutions. Service with Integrity: • Uphold company values by providing honest, ethical, and transparent support. • Maintain confidentiality of customer data and company policies. • Stay informed about product updates, policies, and procedures to provide accurate information. Collaboration & Continuous Growth: • Work closely with team members and leadership to improve service processes. • Participate in ongoing training to enhance skills and stay ahead in customer service excellence. • Provide feedback to improve company policies and customer experience strategies. What We Offer: • Competitive pay starting at$17.00/hr. • Recognition-based incentives and bonuses. • Early conversion opportunities • Employee discounts and perks (up to 40% off most products and brands). What We’re Looking For: • 1+ years of customer service experience (retail, call center, or hospitality preferred). • Strong communication skills - Ability to de-escalate and resolve issues professionally. • Problem-solving mindset - You think fast and adapt quickly. • Integrity and reliability - You do the right thing, even when no one is watching. • Comfortable working in a fast-paced environment with performance goals. • Tech-savvy - Ability to navigate multiple systems and multitask efficiently. About Williams-Sonoma, Inc.: Williams-Sonoma, Inc. is a multi-channel specialty retailer of high quality products for the home. Today, Williams-Sonoma, Inc. is one of the United States' largest e-commerce retailers with some of the best known and most beloved brands in home furnishings. We currently operate retail stores in the United States, Canada, Puerto Rico, Australia, and the United Kingdom, and franchise our brands to third parties in a number of countries in the Middle East, the Philippines and Mexico. Our products are also available to customers through our catalogs and online worldwide.