Seasonal Operations Specialist

Description: Job Title:Seasonal Operations Specialist Department:Ecommerce Contact Center Reports To:Contact Center Senior Manager ABOUT US: Go! Retail Group is based in Austin, Texas. We are an established retailer with a passion for innovation, operations and community. The parent company to Go! Stores, Attic Salt Stores, Toys”R”Us Flagship, Calendars.com, NIQUEA.D, Snoozimals and Tiny Headed Kingdom. We are the dominant retailer of calendars, games and toys products in shopping centers nationwide. We opened our first stores in 1993, and operate 200 year-round stores and 600 seasonal stores in malls, outlets, shopping centers, and lifestyle centers across the United States. In addition, we operate 3PL services and manage two large distribution centers. Go! Retail Group boasts an admirably stable workforce, with many employees having more than 10 years of tenure. For more information on our company, visit www.goretailgroup.com. Our Values: We are a family-owned business and believe in operating responsibly and with heart. Our values are the foundation to our business. • Innovate and collaborate: We never want to stop dreaming and bringing ideas to life as a team. • Integrity and transparency: How we show up in everything we do matters to us. • Community: We take pride in being a supportive and flexible employer, building deep relationships with our partners, and have a positive impact on our diverse communities and ecosystems. • Fun: At the core, Go! Retail Group is about bringing joy to our customers. The process to get there should be fun and challenging. Do you like numbers? What about helping people? Are you looking for a seasonal position that lasts through the holidays? Want to work in a fun, fast-paced environment? If yes, the Go Retail Group Operations Team is the place for you! Our Seasonal Operations Specialist provides multi-channel support via email and phone for our Retail Customers and Stores throughout the upcoming holiday season. The work schedule may require weekend work and overtime, especially in November-January. Hours are scheduled based on business needs. The position is onsite at our Corporate Office 6411 Burleson Road Austin, TX. This is a hybrid position with both in office & partial remote work. Completely remote is not an option. Primary Responsibilities: • Required to handle daily inbound calls and emails for multiple businesses • Assist with several daily backend operational tasks, including but not limited to: • Processing checks/money orders & Lang catalogs • Retrieve, open, restock, and process all customer and 3rd party returns • Manually calculate/process refunds to include appropriate tax and discounts • De-escalate and resolve corporate store issues • Assist stores with our Find It Special Order Program • Monitor, review, and solve for aging orders, including monitoring for fraud • Review reporting as needed to look for trends, resolve customer needs and identify orders needing actionRequirements: Qualifications/Essential Job Requirements: • Support our goal to create joy and gratitude along with exceptions are made here • Positive and professional attitude • Team oriented - possesses a willingness to collaborate with team members • Intrinsically motivated to accomplish tasks in the most timely and efficient manner • Excellent interpersonal, written, and verbal communication skills • Support Go! Retail Group’s core values at all times (commitment, integrity, and openness) • Able to problem-solve and offer solutions • Able to multi-task, organize, and prioritize tasks in a timely manner • Demonstrate intermediate computer skills, including use of Word, Outlook, Excel, Chrome/Firefox • Able to type at least 35 WPM • Available to work days, evenings, Saturdays, and overtime as needed in December and January Preferred Qualifications: • At least six months contact center or office experience Calendar Holdings, LLC, based in Austin, Texas, is the parent company to several strong retail brands, including Calendars.com, AtticSalt.com, and Go! Retail stores. In addition to its rapidly growing ecommerce operations, the company operates nearly 150 year-round retail stores and more than 800 seasonal pop-up stores in shopping malls throughout the US. Founded in 1993, the company has a vibrant and unique culture with a focus on fun and hard work. Other fundamentals of the corporate environment are civic responsibility, environmental consciousness, and excellent compensation and benefits. For more information about our company, please visit: www.goretailgroup.com To check out our ecommerce website, please visit: www.calendars.com Please apply online or in person at 6411 Burleson Road, Austin TX, 78744 Note: Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodations or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties and skills required of employees in this position. This job description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualification may vary based on assignment or group. Go! Calendar Holdings, LLC is an equal opportunity employer and does not discriminate against individuals on the basis of race, gender, age, national origin, religion, marital status, veteran status, or sexual orientation.