Security Analyst

Introduction
A Technical Support Representatives at IBM is a front-line position supporting our products and making sure they are at their best for our customers. With over 100 years in technology IBM has built a strong reputation of quality service and this role ensures we continue to deliver on that promise. If you enjoy helping people with technical issue you’ll love your career at IBM.

Your Role and Responsibilities
Who you are: As a ISA SCC Security analyst you will be engaged to support our customers wrt Endpoint Security EDR Email Security & Encryption.

What you’ll do:

• Perform daily health checks of all Endpoint products to ensure they are functioning optimally and securely.
• Monitor and manage endpoint security solutions to protect against various threats ensuring the integrity and security of endpoint devices
• Assist in the deployment and maintenance of endpoint agents ensuring they are correctly installed configured and updated.
• Conduct routine security checks to ensure compliance with established security policies and procedures.
• Monitor email security solutions to detect and prevent phishing spam and other email-based threats ensuring secure email communication.
• Monitor risks generated from the antivirus (AV) console and take appropriate actions with the assistance of L2 and L3 support teams.
• Respond to email security incidents promptly and escalate issues as necessary to ensure swift resolution.
• Work with end users to troubleshoot and resolve any antivirus-related issues providing effective support and solutions.
• Support the implementation and management of encryption solutions to protect sensitive data
• Assist in blocking malicious hashes IP addresses and domains based on threat advisories enhancing the security posture.
• Support in creating compliance reports SLA reports and daily weekly and monthly reports to track and document security activities and performance.
• Ready to work in 24×7 shifts

How we’ll help you grow:

• You’ll have access to all the technical and management training courses you need to become the expert you want to be
• You’ll learn directly from expert developers in the field; our L2 and L3 will mentor
• You have the opportunity to work in many different areas to figure out what really excites you

Required Technical and Professional Expertise

• Experience working in any Endpoint Security product EDR Email Security and Encryption.

Preferred Technical and Professional Expertise

• Experience working in any one endpoint security product ( Symantec Trend Micro ) EDR ( MS Defender CrowdStrike Cortex XDR ) Email Security (Proof Point MS O365) and Encryption ( Bit Locker McAfee Full drive encryption )