A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio including Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role you'll be encouraged to challenge the norm investigate ideas outside of your role and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment
In this role you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers) where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
Handle complex issues related to biometric device installation configuration and integration.
Troubleshoot Windows/Linux client OS problems affecting biometric device functionality.
Perform advanced driver checks updates and root-cause analysis for device failures.
Execute and validate baseline remediation and compliance enforcement.
Conduct restriction/unrestricting policy checks and apply corrective actions.
Support L1 engineers with technical guidance and knowledge sharing.
Document resolutions create troubleshooting guides and support periodic audits & patching.
Coordinate with vendors for escalations when needed.
Strong hands-on knowledge of Windows client OS and Linux-based environments.
Deep understanding of device drivers biometric hardware troubleshooting and endpoint integration.
Experience with baseline remediation compliance standards and endpoint hardening.
Familiarity with Active Directory Group Policies and endpoint restriction mechanisms.
Strong analytical and problem-solving skills.
Good communication and ability to train/mentor L1 team members.
2 to 4 years of experience
> Hands-on experience with Windows/Linux server environments.
> Strong communication documentation and stakeholder coordination skills
Understanding of Active Directory (AD) LDAP SSO MFA integrations.
Familiarity with databases (SQL PostgreSQL or Oracle) for backend support.
Scripting skills (PowerShell Python or Shell) for automation & troubleshooting