Security Officer

Security Officer is responsible for providing protection and communication with hotel guests and employees. He/she is also responsible for patrolling hotel premises to maintain security, detect and report fire, security and safety hazards and/or violations of Highgate Hotel’s rules and regulations. Responsibilities • Use proper radio etiquette at all times. • Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks. • Maintain and review daily activity log. • Maintain confidentiality with respect to guest and employee incidents. • Hold briefing with Guest Services staff both at the beginning and end of shift. • Check ID of visitors/employees as necessary. • Access secured areas for authorized personnel. • Maintain an awareness of legal limitation of position (local, state and/or federal ordinances). • Assist guests to their rooms or assist guest’s w/entry into their rooms according to hotel standards. • Assist during medical emergencies. • Respond to emergency situations, including medical, security, guest complaints, etc. • Investigate assault complaints. • Assist outside agencies, as necessary, to maintain effective liaison. • Respond to altercations, and investigate. • Have knowledge of hotel and guestroom locking systems. • Monitor TV cameras, if applicable. • Administer First Aid/CPR as necessary. • Challenge suspicious persons. • Check safety hazards. • Administer Heimlich Maneuver and or First Aid/CPR as necessary • Complete Incident/Accident reports in a clear and concise manner. • Monitor employees as they enter and exit the building. • Conduct investigations relative to property losses, guest and employee accidents, and illnesses and crimes against the hotel. • Document all deliveries. • Patrol area to insure that areas are secure and free of unauthorized persons and disturbances. • Provide escorts to persons carrying money, or other requests. • Issue and inventory pagers, radio equipment and keys on a daily bases, if applicable. Qualifications • High School diploma or equivalent and/or experience in a hotel or related field preferred. • Flexible and long hours sometimes required. • Heavy work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently and/or up to 20 pounds constantly to lift, carry, push, pull or otherwise move objects. • Ability to stand during entire shift. • Ability to climb and descend stairways and run. • Ability to physically deter individuals who pose a threat to employee and/or guests • Maintain a warm and friendly demeanor at all times. • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. • Must be able to multitask and prioritize departmental functions to meet deadlines. • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. • Attend all hotel required meetings and trainings. • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. • Must be able to cross-train in other hotel related areas. • Must be able to maintain confidentiality of information. • Must be able to show initiative, including anticipating guest or operational needs. • Perform other duties as requested by management. Job Type: Full-time Pay: From $17.50 per hour Benefits: • 401(k) • 401(k) matching • Dental insurance • Employee discount • Flexible spending account • Health insurance • Health savings account • Life insurance • Paid time off • Professional development assistance • Referral program • Retirement plan • Vision insurance Work Location: In person