Security Zone Manager

Job Summary The major responsibilities of the position include, but are not limited to, the following duties: Duties/Responsibilities: · Direct oversight of shift operations at assigned stations. · Compile productivity, performance, and inspections to ensure service level agreements are being met. · Reporting to ensure metrics are captured and reported for executive level consumption. · Perform continuous field inspections of deployed personnel. (INSPECT WHAT YOU EXPECT) · Keep the Quality Assurance Manager apprised of personnel performance by accurately communicating status of compliance and identifying any deficiencies in a timely manner. · Personnel Performance (coaching, counseling, and disciplinary). · Audit security officer end-of-shift reports, officer daily activity reports, scalable reports. Required Skills/Abilities: · Can independently develop reports, spreadsheets, diagrams, charts, graphs, and other products that may be needed. (e.g. – MS Word, Excel, Access, SharePoint) · An understanding of security operations, in transit or public safety preferred. · Understand operational KPIs and ability to utilize data to drive operations. · Strong interpersonal, critical thinking and time management skills. · A great communicator that gets the value of teamwork. · Experience in general office setting in a supervisory role preferred. · Comfortable in an ever changing, fast paced, sometimes stressful environment. · Technologically savvy - experienced with MS Office Suite. Working knowledge of technology driven scheduling platforms a plus. · Customer Service orientation required. · Able to interact in a corporate environment and effectively communicate with all levels of management. · Must be flexible and possess the ability to meet deadlines in a high-tempo environment. · Excellent time-management, organization and multi-tasking skills required. · A dependable team player with business maturity, enthusiasm, and a positive work attitude. · Ability to work in a matrixed environment. · A positive and upbeat team member! Education and Experience: · Preferred candidate has either an honorable military discharge, a bachelors’ degree or 5 years’ experience in an operations management and project management role. · WA Guard Card required Physical Requirements: · Prolonged periods of standing on cement and trains. · Must be able to lift to 15 pounds at times. · Additionally, the position requires near and far vision in reading correspondence and using the computer, and acute hearing when providing phone and counter service to the public. · Must maintain flexibility regarding job assignments, including other departments, locations, and mandatory overtime. · Time flexibility depending on the needs of the company. Duties, responsibilities, and activities may change at any time with or without notice. Uniform & Schedule Requirements: · Zone Manager will wear required uniform to include ballistic vest and duty belt. · Zone Manager will be on-call 24/7 for emergencies. · Schedule rotates each four (4) months between (days, evenings and overnights). Deliverables: 1. Proactive & Continuous engagement with field operations to ensure all personnel are performing their assigned duties. 2. Submit Manager Inspections. 3. Coach – Mentor - Training Security Officers continuously. 4. Physically Inspect each Station in assigned zone. 5. Inventory Audit. 6. Represent IC and ST in a positive manner while performing your duties. 7. Submit Shift Roll Up. Inter-Con Security Systems, Inc. is an Equal Opportunity Employer - Disability/Veteran. Job Type: Full-time Pay: $78,520.00 per year Benefits: • 401(k) • Dental insurance • Flexible schedule • Health insurance • Life insurance • Paid time off • Referral program • Vision insurance Schedule: • 8 hour shift • Day shift • Evening shift • Holidays • Monday to Friday • Night shift • On call • Overnight shift • Weekends as needed Ability to Commute: • Renton, WA 98055 (Required) Ability to Relocate: • Renton, WA 98055: Relocate before starting work (Required) Work Location: In person