Senior AI Engineer

The Role

Podium is looking for a talented Senior AI Engineer to help build and scale our AI Agent platform —a powerful system that autonomously interacts with customers handling millions of conversations every month. In this role you’ll design and deliver the software that enables local businesses to manage complex customer interactions automatically book more appointments and serve their customers more effectively across multiple channels (e.g. voice SMS chat).

If you thrive in fast-paced highly iterative environments enjoy solving complex distributed systems challenges and want to see your work drive immediate business impact this role is for you!

What you will be doing

• Build and scale the AI Agent platform — enabling high-volume real-time conversational workflows that deliver accuracy and low latency at scale.

• Design and implement APIs services and infrastructure that power multi-turn cross-channel customer interactions.

• Own the full lifecycle: architecture implementation deployment and ongoing reliability.

• Prototype rapidly iterate with live interaction data and continuously improve system performance and user experience.

• Implement observability monitoring and operational best practices to ensure reliability in production focusing on agent accuracy and latency.

• Collaborate with engineers product managers and AI/ML scientists to deliver end-to-end features that power critical business outcomes.

What you should have

• 6-10+ years of professional software engineering experience with at least one modern language such as Go Python or Elixir.

• 1+ years of professional experience deploying and maintaining AI agents in production environments that interact with tools APIs or real-world workflows.

• Proven success designing and maintaining distributed or high-throughput systems.

• Strong problem-solving ability and comfort navigating ambiguity in large-scale systems.

• Excellent communication skills and the ability to work effectively across teams.

• A willingness to work across the entire stack—from infrastructure to APIs to user-facing components—wherever the problem needs solving.

• Ability to thrive in a fast-paced environment with shifting priorities.

What we hope you have

• 1+ years of professional experience deploying and maintaining AI agents in production environments that interact with tools APIs or real-world workflows.

• Practical experience designing and implementing evaluations for LLM behavior — including accuracy safety reliability and cost monitoring.

• Strong understanding of prompt design context engineering and guardrail strategies for dependable interpretable agent behavior.

• Experience with modern agent frameworks such as LangGraph CrewAI or AutoGen including multi-step reasoning memory and orchestration patterns.

• Hands-on experience with fine-tuning and data curation for improving model performance.

BENEFITS

• Open and transparent culture

• Life insurance long and short-term disability coverage

• Paid maternity and paternity leave

• Fertility Benefits

• Generous vacation time plus three 4-day summer holiday weekends

• Excellent medical dental and vision benefits

• 401k Plan with company matching

• Bi-annual swag drops with cool Podium gear and apparel

• A stellar HQ (Utah) gym with local professional coaches and classes offered

• Onsite HQ (Utah) child care center subsidized for employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion gender national origin sexual orientation gender identity or expression age disability genetic information marital status or veteran status.