Senior Business Analyst

We are seeking a Senior Business Analyst with expertise in business processes and system requirements to deliver strategic recommendations and implement Salesforce solutions. This role is critical in aligning business objectives with operational efficiency, with a focus on Customer Data Management processes in the Manufacturing domain.

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Responsibilities

• Conduct in-depth discovery and analysis of business processes and system requirements
• Develop and maintain EPIC-level backlog, ensuring alignment with project goals
• Define and align personas to business objectives
• Prepare and refine Business Process Architecture (L1/L2) documentation
• Collaborate as a Data Cloud stream Business Analyst during implementation phases
• Partner with stakeholders to recommend Salesforce solutions that enhance efficiency and effectiveness

Requirements

• Proven experience in business analysis with a focus on Customer Data Management processes
• Deep understanding of sales, marketing, and Customer Data Management processes in the Manufacturing domain
• Expertise in personas identification and alignment
• Ability to prepare and document Business Process Architecture (L1/L2)
• Hands-on experience with Salesforce, particularly Salesforce Data Cloud
• Problem-solving mindset and strong presentation skills
• English proficiency at a B2+ level

We offer

• Career plan and real growth opportunities
• Unlimited access to LinkedIn learning solutions
• International Mobility Plan within 25 countries
• Constant training, mentoring, online corporate courses, eLearning and more
• English classes with a certified teacher
• Support for employee's initiatives (Algorithms club, toastmasters, agile club and more)
• Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
• Flexible work schedule and dress code
• Collaborate in a multicultural environment and share best practices from around the globe
• Hired directly by EPAM & 100% under payroll
• Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
• Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
• 13 % employee savings fund, capped to the law limit
• Grocery coupons
• 30 days December bonus
• Employee Stock Purchase Plan
• 12 vacations days plus 4 floating days
• Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
• Monthly non-taxable amount for the electricity and internet bills

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
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