Senior Case Manager – Patient Services, Subject Matter Expert

Kyowa Kirin is a fast growing global specialty pharmaceutical company that applies state-of-the-art biotechnologies to discover and deliver novel medicines in four areas of unmet need: oncology, nephrology, immunology and CNS/movement disorders. The North America organization includes three offices (in New Jersey and California) that focus on drug discovery, product development, and commercialization. Together, we work as a close-knit team to understand clinical needs and advance innovations that can have a profound impact on patient lives.

Summary of Job:

The Senior Case Manager– Subject Matter Expert (SME) will be responsible for working within the Patient Services team to support day-to-day operations via expertise in processes and systems. The Sr. Case Manager - SME will work collaboratively with internal and external stakeholders to ensure adherence to Kyowa Kirin Business Rules, Standard Operating Procedures, and systems operations. Additionally, this role may have responsibility for owning operational communications and processes with external vendors and partners.

Essential Functions:

• Develop Subject Matter Expertise in Business Rules and Standard Operating Procedures
• Expert in Patient Services Technology Systems functionality, user interface
• Awareness of downstream implications to data reporting as it relates to Patient Services System management
• Monitor case-level updates by other team members to ensure adherence to Patient Services standards
• Provides real-time feedback to other team members to support process, system adherence requirements
• Attends regular meetings with business and IT teams related to process, system updates
• Train team members on updates to process, system
• Assists in managing caseload in a timely and efficient manner, as defined by KPIs (Key Performance Indicators)
• Identifies trends regarding team challenges with processes, workarounds, etc.
• Support decision-making related to process, and system updates based on expertise
• Builds and maintains compliant relationships with internal and external stakeholders, including sales, market access, and specialty pharmacies to support the patient’s treatment journey
• Follows all requirements associated with compliance with program guidelines and relevant regulations, including HIPAA and patient privacy

Job Requirements:

Education

Bachelor’s degree or equivalent work-related experience

Experience

• 5+ years of industry experience in pharmaceutical or biotech Patient Services
• Case Management experience required
• Rare disease experience required 

Technical Skills

• Proficient in MS Office Suite
• Salesforce.com preferred

Non-Technical Skills

Keen interest in processes and systems. Demonstrated ability to organize, prioritize, meet deadlines, make decisions, and change the course of action quickly. Strong interpersonal and communication skills. A strong work ethic is required. Detail-oriented and excellent follow-through. Has the ability to flex and deal with ambiguity in a dynamic, fast-paced, high-growth environment. Has a passion for personal learning and development to be able to grow with the company. Cultural sensitivity and ability to develop consensus within a multinational organization

Participates in regularly scheduled team meetings; recognizes opportunities for improvement, brings solutions to any barriers                      

KKNA and all of its employees have an obligation to act in accordance with the law and with integrity in all our operations and interactions

It is the policy of Kyowa Kirin North America, Inc. to provide equal employment opportunity to all qualified persons without regard to race, religion, creed, color, pregnancy, sex, age, national origin, disability, genetic trait or predisposition, veteran status, marital status, sexual orientation or affection preference or citizenship status or any other category protected by law.

When you apply to a job on this site, the personal data contained in your application will be collected and stored by Kyowa Kirin, Inc. (“Controller”), which is located at 135 Route 202/206, Suite 6, Bedminster, NJ 07921 USA and can be contacted by emailing [email protected]. Controller’s data protection officer can be contacted at [email protected]. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of General Data Protection Regulation (EU) 2016/679 (“GDPR”) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. 

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. The transfer will be made using appropriate additional safeguards under the standard contractual clauses approved by regulators for transfers of personal data outside the European Union.

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment.  Under the GDPR, if you are located in the European Union, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability, and to lodge a complaint with an EU supervisory authority. If you have any questions about our use of your data, you may contact us by email at [email protected].

Kyowa Kirin does not accept agency resumes unless contacted directly by internal Kyowa Kirin Talent Acquisition. Please do not forward resumes to Kyowa Kirin employees or any other company location; Kyowa Kirin is not responsible for any fees related to unsolicited resumes.

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