Senior Collaboration Engineer

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.Position Summary

CVS Health has a robust collaboration strategy focused on enhancing the end-user experience. Utilizing cloud-based tools like M365 and Slack, along with top-tier video conferencing solutions such as Microsoft Teams, Webex, and Zoom, the Collaboration Engineer plays a key role in the continuous adoption and improvement of these platforms. This includes governance, process control, conditional access policies, application integration, vendor partnerships, and monitoring and reporting capabilities.This position will partner with internal and external stakeholders to design, build, implement, and support secure collaboration solutions. This role involves system and solution engineering, including integrations and workflow enhancements, to provide a superior customer experience across all lines of the PBM, Specialty, Retail, and HealthCare businesses. The engineer also serves as a subject matter expert in internal Q&A communities and provides Tier 3 support for complex issues. Additionally, the engineer leads or contributes to projects and enhancements, engineers solutions to increase productivity and reduce human error, and continuously improves platform security and usability through participation in technology roadmaps and user persona standards. The role also involves maintaining the health, extensibility, and performance of the collaboration suite, including Slack Enterprise Grid and Microsoft Teams for the Enterprise.Required Qualifications:

• 5+ years of MS Teams experience
• 1+ year of Slack experience
• Experience in a customer-facing role

Preferred Qualifications:

• Knowledge of enterprise solutions including Azure Active Directory/LDAP, SSO (SiteMinder), Monitoring Tools (Splunk, Chronicle, Exoprise), ServiceNow, and DLP toolsets
• Experience with cloud systems and applications such as Azure, M365, Webex, Slack, Power Platform, Slack Workflow Builder, PowerShell scripting, and related technologies
• Ability to present to both technical and non-technical audiences
• Experience supporting cross-functional initiatives and communicating effectively with business partners, project team members, and stakeholders
• Previous healthcare experience and domain knowledge
• Experience working with data and analytics in the healthcare/retail industry

Education:

• Bachelor's degree, or equivalent experience (HS diploma + 4 years relevant experience)

Pay Range

The typical pay range for this role is:$101,970.00 - $203,940.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS HealthWe anticipate the application window for this opening will close on: 02/09/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.