Senior Collector (OTC)

Company Overview

Bridgestone Americas y sus subsidiarias desarrollan, fabrican y comercializan una amplia gama de neumáticos Bridgestone, Firestone y marcas asociadas para satisfacer las necesidades de sus clientes, manteniendo las operaciones de venta al mayoreo y de Equipo Original en una amplia línea de productos, incluidos pasajeros, camiones ligeros, camiones comerciales y autobuses, Neumáticos agrícolas, para motocicletas, karts y todo terreno.

Estamos comprometidos con la misión de Bridgestone, "Servir a la Sociedad con Calidad Superior". Nuestro objetivo es ofrecer lo mejor para nuestros clientes y para la sociedad, no solo en términos de nuestros productos, servicios y tecnología, sino en todas nuestras actividades corporativas.

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La presencia internacional de Bridgestone Americas incluye subsidiarias de fabricación y ventas ubicadas en Argentina, Brasil, Chile, Colombia, Costa Rica y México, con oficinas adicionales en América Latina y el Caribe que constituyen la división “Bridgestone Americas Tire Operations (BATO-LA)”, conformada por 5 plantas de fabricación de llantas y 3 de renovado en toda la región, 6 oficinas comerciales y administrativas; más de 8.500 empleados y 2.500 puntos de venta en toda Latinoamérica, incluidas las tiendas de la empresa y una extensa red de distribuidores.

Alrededor del mundo, en Bridgestone, más de 140 mil colaboradores estamos enfocados en ofrecer soluciones avanzadas para un mundo en movimiento, aportando nuestra experiencia e innovación para posicionarnos como líderes indiscutibles en Soluciones de Movilidad, guiados por la Esencia Bridgestone y por nuestra pasión por Servir a la Sociedad con Calidad Superior.

Para más información de nuestras posiciones visita:

https://www.bridgestoneamericas.com/en/careers

Bridgestone Americas and its subsidiaries manufacture, sell and service Bridgestone and Firestone and associate brand tires to meet the needs of their customers, maintaining wholesale and original equipment sales operations across a broad line of products, including passenger, light truck, commercial truck and bus, agricultural, motorcycle, kart and off-the-road tires.

We are committed to Bridgestone Group’s mission, “Serving Society with Superior Quality.” Our goal is to offer the best for our customers and to society, not only in terms of our products, services and technology, but in all our corporate activities.

The Bridgestone Americas international footprint includes manufacturing and sales subsidiaries located in Argentina, Brazil, Chile, Colombia, Costa Rica, and Mexico, with additional offices throughout Latin America and the Caribbean that build the “Bridgestone Americas Tire Operations (BATO-LA)” division, conformed by 5 tire manufacturing and 3 retreading plants throughout the region, 6 commercial and administrative offices; more than 8,500 employees and 2,500 points of sale throughout Latin America, including company's stores and an extensive network of distributors .

Around the world, at Bridgestone, more than 140 thousand collaborators are focused on offering advanced solutions for a world in motion, contributing our experience and innovation to position ourselves as undisputed leaders in Mobility Solutions, guided by the Bridgestone Essence and by our passion to Serve to the Society with Superior Quality.

For more information about our positions visit:

https://www.bridgestoneamericas.com/en/careers

Responsibilities

Senior Collector OTC

The Senior Collector role is located in Costa Rica and under the direction of the Order to cash.  This role is responsible for performing simple to moderate credit analytics and collection activities for manufacturing retail business units.

• Evaluate and approve order releases based on established authority levels
• Perform vigorous collections efforts of customer account balances while maintaining customer relationships
• Complete customer account reconciliations with moderate financial impact
• Contact external customers as we as credit/store personnel to clarify or obtain additional information to accurately complete the collection
• Works with other departments, outside providers, internal customers, and external clients to resolve issues or improve process, and ensure understanding by all parties
• Maintain delivery of service levels and generate and communicate results on same
• Participate as a member of medium sized projects providing recommendations for continuous improvement
• Use excellent verbal and written communication skills to build strong relationships, share recommendations and knowledge to multiple audiences including cross functional teams, internal customers, external clients, and management
• Select tools and approach for work assignments and projects
• Work with field and sales management regarding strategic and sensitive customer issues

Qualifications

• Bachelor’s degree in accounting, business administration or related career
• At least 2 years of relevant work experience Collections
• Advanced English Skills C1 (required)
• Advanced Excel Skills (required)
• 1 year in current position (Internal candidates)

SKILL/KNOWLEDGE:

• High communication skills
• High customer Service
• Exceptional computer skills to manage large amounts of data
• Capable to work under pressure
• Innovation and Continuous Improvement mindset
• Ability to multi-task, and achieve results
• Collaboration