Senior Content Design Manager

About Kueski

At Kueski we're dedicated to improving the financial lives of people in Mexico. Since 2012 we've been the leading buy now pay later (BNPL) and online consumer credit platform in Latin America known for our innovative financial services. Our flagship product Kueski Pay provides seamless payment solutions for both online and in-store transactions establishing itself as the preferred option for a quarter of Mexico's top e-commerce merchants. Notably we were the first to introduce BNPL on Amazon Mexico.

We're a tech company with a culture geared toward innovation collaboration and impact fostering a strong diverse and inclusive company culture. In 2023 Kueski was recognized as the top BNPL platform by Fintech Breakthrough and earned the title of one of Mexico's most ethical companies from AMITAI. Additionally we ranked as one of the Best Companies for Female Talent by EFY.

Purpose

This leader will be in charge of building mobile-first design strategies and systems collaborating closely with product and engineering teams and furthering Kueski’s commitment to user-obsessed design. Reporting to the Head of Design your role is pivotal in driving innovation in the LATAM FinTech landscape and ensuring a seamless integration of user-focused initiatives across multi-functional teams. The ideal candidate has a strong background and hands-on experience in building 0-1 mobile products and leading teams to execute for development.

Influence and collaborate with company leadership to establish a standard of content design excellence across our product ecosystem. Lead innovation for the design of the Kueski app and mobile experiences. Translate company vision into best practices and actionable goals and ensure the product content design team is equipped for success.

Key Responsibilities

• Collaborate in shaping Kueski’s overall product strategy based on comprehensive trusted design research and ideation

• Drive creative ideation to enhance customer discovery onboarding account creation KYC and core transactional experiences through evidence-based insights

• Collaborate with key partners (Product Design Research Engineering Leadership Operations Legal Facilities etc.) to support new and ongoing projects

• Proactively anticipate future opportunities and challenges in the realm of user experience

• Build mentor and lead a diverse team of world-class content design practitioners

• Foster a culture of excellence growth and collaboration within the product content design team

• Represent Kueski’s brand mission and values through user-centric content design

• Contribute to fostering a culture of excellence maintaining velocity without sacrificing design rigor

Position Requirements

• 8+ years of leading impactful mobile content design teams and products

• Demonstrated leadership in content design and collaboration at both team and organizational levels

• Highly skilled with web and mobile technologies and software

• Ability to make informed decisions quickly while addressing the needs of multiple stakeholders

• Experience in hiring managing and developing content designers at a software company

• Strong communication skills tailored for both technical and non-technical audiences

• English and Spanish fluency

• Experience creating content design standards and systems for digital FinTech products

• Experience designing products for LATAM markets

• Experience collaborating with external agencies and contractors