Senior Continuous Improvement Specialist

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Senior Continuous Improvement Specialist

Location

Cleveland

Facility

Cleveland Clinic Main Campus

Department

Taussig Administration-Taussig Cancer Institute

Job Code

T99201

Shift

Days

Schedule

8:00pm-5:00pm

Job Summary

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As a Senior Continuous Improvement Specialist, you will support clinical and non-clinical teams to implement continuous improvement systems and projects to help caregivers improve to their experience and the patient's experience. These impacts meaningfully impact the care patients in Taussig cancer experience during treatment. Your primary duties will include, but are not limited to:

• Managing large and complex improvement activities or projects, leveraging project management and continuous improvement tools to deliver results. • Partnering with key Institute or Enterprise leaders to holistically manage CI activity and projects. Instructs and coaches continuous improvement and project management at all levels of the organization. • Applying the Cleveland Clinic Improvement Model (CCIM) building and advancing capabilities of caregivers.

The ideal caregiver is someone who:• Has experienced in influencing peers and leaders to implement Continuous Improvement systems and large scale projects to successful completion.• Has an in-depth understanding of how continuous improvement systems are constructed, and how to develop training tools and templates to implement. • Has teamwork and motivational skills. • Has organizational and multitasking skills. • Has written and verbal communication skills.

This is a rewarding opportunity that offers growth-oriented projects, mentorship, support, and resources. You will experience great exposure to both the institute and department leadership and have numerous opportunities for career growth. This role is a hybrid role with 4 days in office, and 1 day work from home.

At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

Job Details

Responsibilities:

• Independently lead operational teams' knowledge of the Cleveland Clinic Improvement Model (CCIM) including but not limited to Organizational alignment, Visual management, Problem-solving, and Standardization.
• Creating and maintaining CCIM program efforts across the assigned area, independently
• Leads large or complex projects leveraging advanced continuous improvement and project management tools within assigned area.
• Teach, coach, and mentor leadership down to frontline caregivers, and any CI members as requested (CI I & IIs) on continuous improvement best practices.
• Build capability in customers and CI team members in the form of analyzing and measuring the effectiveness of existing processes to develop sustainable, repeatable and quantifiable process improvements in moderate to large sized areas independently.
• Ability to manage a portfolio of large improvement activities capturing quantifiable results
• Research best practices within and outside the organization and apply learnings to assigned area
• Can lead, train, and advise on the collection and analyzation of process data to initiate, develop and recommend practices and procedures that focus on enhanced safety, increased productivity and reduced cost.
• Independently establishes effective working relationships with individuals at all levels of the organization, and external to the organization, to achieve mutually beneficial results.
• Ability to track and maintain success metrics alongside CI Program Director.
• Can demonstrate flexibility and adaptability within a team.
• Identifies the relevant need for the organization, develops and executes a plan to address this need while applying the Continuous Improvement model.
• Assists CI I and CI II in navigating organizational politics/climate.
• Utilizes customer orientation and ability to clearly match support tools and services to the needs of stakeholders.
• Partnering with operational leaders to drive decision making for the success of the business.
• Other duties as assigned.

Education:

• Bachelor's Degree required
• Master's Degree required
• In lieu of Master's Degree, 6 years of process improvement experience or a Lean Certification may suffice

Certifications:

• Project Management Professional (PMP) or Lean Certification preferred

Complexity of Work:

• Demonstrate knowledge of quality tools, lean foundation elements and change management.
• Lead data analysis sessions and speak about the drive/watch metric dashboard without assistance. Can build graphs and charts from raw data and interpret them meaningfully.
• Display a solid understanding of core industry concepts, the state of the industry and how it applies to our work, CCHS organization and design, systems, culture, politics, key players, and core processes.
• Can independently communicate (written/verbal/presentation) with individuals inside and outside our organization and at all levels (exec through front line) with clarity of message and effective listening capability to achieve several goals: influence, inform, understand, resolve and reduce ambiguity, etc.
• Understands the core concepts of Lean and can utilize them to achieve dramatic results (using tools like process mapping, visual management, standard work, demand analysis, basic statistics, observation methods, VSM, Material pull, project management, control plans, FMEA, productivity management, kaizen, flow diagrams, spaghetti diagrams, fishbone diagram, cause & effect, brainstorming, 5 Whys, root cause corrective action, pareto principle, histograms)

Work Experience:

• Minimum six years business or healthcare experience
• Four-year process improvement or project management
• Experience in transformation or change agent role within an organization engaged in a Lean transformation preferred
• Effective communication skills and ability to collaborate with all organizational levels, including senior management down to the frontline caregivers
• Health care experience preferred
• Demonstrated ability to teach/coach/influence/ advise leadership at all levels regarding continuous improvement principles and practices and role of leader in a continuous improvement organization
• Has coached and trained leadership and frontline caregivers on execution of kaizen process.

Physical Requirements:

• Walking, standing

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Please review the Equal Employment Opportunity poster.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities