Senior Customer Care Engineer (L-4)

Are you interested in working for a growing company as part of a great supportive accounting team? Are you looking for an exciting opportunity in the medical IT industry? Do you seek a career rather than just a job?

If yes you need to consider this role with PaxeraHealth Corp. PaxeraHealth is now hiring a Senior Customer Care to join our Implementation and Customer Care team. Dont miss out on this great opportunity with a growing company. We seek an individual who will embrace our culture of excellence service and integrity. As a developer of technologies that help manage millions of medical images every year PaxeraHealth Corp. is shaping the industry and transforming technologies so radiologists and clinicians have what they need including our AI solutions. As such we are one of the best and brightest medical solutions companies for whom to work. This position is ideal for someone with a strong background in PACS/Healthcare IT excellent problem-solving skills and a passion for customer support. This is a Remote Position located in the USA for our company that is located in Newton MA

We offer on the job training and a respectful friendly work environment in a growing company!

Responsibilities

• Serve as the highest level of technical support for PaxeraHealth clients.

• Diagnose troubleshoot and resolve software and technical issues across healthcare imaging systems.

• Implement PaxeraHealth software solutions in cloud-based virtual and physical environments.

• Support integrations with PACS RIS/HIS EMRs and third-party healthcare IT solutions.

• Document project activity contribute to knowledge-based content and perform root cause analysis.

• Collaborate closely with project managers engineers and customers to ensure successful installations and timely resolution of service requests.

• Provide expert input and support in conferences demos or onsite engagements when needed.

What Were Looking For

• 5+ years supporting or implementing PACS or similar Healthcare IT software.

• Bachelors degree in Computer Science or related field (or equivalent experience).

• Deep understanding of healthcare imaging standards like DICOM HL7 and IHE.

• Hands-on experience with systems administration (Windows Server Active Directory VMWare etc.).

• Technical knowledge in:

• Networking: TCP/IP VPNs NAT VLAN

• Databases: SQL Server queries management

• Scripting: Bash PowerShell Ruby/Perl HTML/XML

• Tools: Wireshark IIS Apache OpenSSL

• Strong communication and interpersonal skills with a customer-first mindset.

• Ability to explain technical concepts to non-technical users clearly and patiently.

Must be able to pass a drug test and a background check.

What We Offer in Return:

• A Competitive Wage/Salary!

• Remote position

• Working for a rapidly growing company in the dynamic healthcare technology field!

• Benefits to include:

• Company Health Vision and Dental insurance

• Life Insurance

• Paid Holidays

• Paid Vacation

• Paid sick time

• Paid personal days

• Work with an outstanding and dedicated team of accounting IT Marketing and Administrative professionals who are committed to our companys growth

• Work for a company whose values include: Integrity Hard Work Exceptional Service and Innovation

• A friendly work environment with a family-owned feel!

Come Join Our team!

Our Team

Our most valuable assets are the talented purposeful people on our team. In fact they are the backbone of PaxeraHealth. We provide an environment that attracts motivates and retains the best people enabling us to be highly productive and consistently achieve excellent results.

Our entire team shares a passion for exploring new ideas overcoming challenges as well as designing creating and delivering market-leading health IT solutions and services. Their unique mix of skills and qualifications matches our customers needs to ensure the delivery of great purpose-built customized software applications for healthcare providers now and for the future.

If interested in this exciting opportunity to work for a company with tremendous growth potential one which embraces diversity offers a respectful friendly work environment yet one charged with the energy and excitement please send your resume with salary requirements now! Dont miss out on this great opportunity.