Senior Customer Success Analyst- Brazil

We are Sinch. The world’s number one in mobile engagement. And whether you know us or not, you’ve definitely used our tech. We’re on every channel and every phone, everywhere. 100%. Which means we’ve already chatted, through voice, video and message, and our tech has made your life easier to live, shop, share, like, play, chat and work.

We reach every phone on earth. From the lifechanging to the time-saving, we’re helping our customers to interact with people like never before. For you, that means working in an environment that offers an incredible variety of exciting challenges, and the chance to impact how billions of people engage with their favorite brands.

The dream of personalizing content to all 15 billion phones on the planet is no fairytale. Join us as Senior Customer Sucess in Brazil and chase the dream!

Key Responsibilities

• Lead the onboarding process for our clients in LATAM region.

• Engage the onboarding, retention and cross-selling
• Develop and maintain close relationships with key stakeholders and decision-makers.
• Lead strategic discussions and planning sessions to align our solutions with the client's business goals.
• Collaborate with the technical team to address client-specific requirements.
• Authority in orchestrating technical resources and delivering technical information
• Drives Customer Success Score metrics for customers and handles Escalations.

This position will require you to work from our Sinch office in São Paulo 2 to 3 days a week.

• 4-8+ years of experience as a Customer Success Manager in SAAS companies or related roles
• Advanced English
• Thrives in a fast-paced & dynamic work environment
• Excellent communication and interpersonal skills, capable of managing complex customer relationships.
• Analytical mindset with the ability to leverage data and insights to drive decision-making, customer outcomes, and revenue optimization.
• Proficiency in using CRM systems, data analytics tools, and financial management platforms.
• Having knowledge of the SMS, WhatsApp and RCS market will be a differentiator.
• A good understanding of enterprise architecture principles
• Degree or equivalent experience required. Experience will be evaluated based on the strengths you'll need for the role.
• Be based in São Paulo or the metropolitan area

Stay healthy: We cover 100% of medical and dental plans for Sinchers and eligible dependents through Bradesco Saúde. 

Flexible benefits: With the Caju flexible benefit card, our Sinchers can choose to use benefits on food, education, and home office assistance. 

Family first: Our Sinchers can enjoy paid maternity leave for 180 days and paternity leave for 30 days. Plus, we provide daycare assistance for kids up to five years old. 

Everyday wellbeing: We partner with Wellhub to help Sinchers access gyms and wellness options. 

Secure your future: Our Partnership with Prudential life insurance provides coverage for all Sinchers in the events of unexpected absences, serious illness, accidents, and disabilities. 

Diversity and inclusion: We offer annual reimbursements for certain expenses related to disabilities and/or transgender needs. 

Take a break: Our Sinchers can take a day off on their birthday to celebrate with their loved ones.