Senior Customer Success Associate

We are seeking a dynamic and results-driven Senior Customer Success Associate to play a pivotal role in our rapidly expanding growth team, driving the continued success of Raptor Maps in the market. Our customer-centric approach is fueled by a commitment to delivering substantial value to our clients.

In this role, the Senior Customer Success Associate will take charge of driving renewals and expansions across our existing customer base, overseeing critical aspects of onboarding and ensuring successful adoption. The focus of this position is to cultivate and strengthen relationships with our customers in the solar PV industry.

At Raptor Maps, we specialize in synthesizing, centralizing, and standardizing solar data sourced from various channels, including drones and in-field sensor & production data. As a Senior Customer Success Associate, you will excel in articulating the Raptor Maps value proposition to domestic and international solar companies. Your collaboration with the Customer Success Manager as well as Sales, Product, and Operations teams will be crucial in surpassing growth targets and contributing to the overall success of the company.

The ideal candidate for this role will be hardworking, highly motivated, possess excellent communication skills, and demonstrate a keen eagerness to drive valuable outcomes for our customers.

Complete ownership and accountability over their role and success in the team.

Transparency into the operations of the rest of the company and are expected to be transparent and communicate honestly and effectively.

A sense of urgency. We are tackling a global problem, working in a fast-paced industry, and building a once in a lifetime company at Raptor Maps.

Raptor Maps is a remote-first company with employees across the country and headquarters at Greentown Labs in Boston, MA. Team members are free to work anywhere in the lower 48 states unless there are specific role requirements. A few benefits include:

- Paid travel for in-person team trips

- Healthcare with dental and vision options

- Unlimited vacation policy 

- 401(k)

- Desk budget

- Monthly remote social events and plenty of DoorDash credit

- Amazing team members that tend to love memes, pets, solar, and being active

There’s no such thing as a ‘perfect’ candidate. However you identify, and whatever your background, we encourage you to apply if you’re excited about this role and the future of solar.