Senior Customer Success Business Partner

The EMEA Customer Success Team at Anaplan supports a broad and diverse portfolio of customers across various industries and geographies. As a Senior Customer Success Business Partner (CSBP) in Belgium you will play a critical role in the successful deployment adoption expansion and value realisation of Anaplan’s solutions. You’ll act as the strategic trusted advisor and primary Anaplan contact throughout the customer lifecycle helping customers navigate implementation adoption and expansion phases and maximize the value of their investment.

In this strategic role you will collaborate closely with Account Executives Solution Architects Partners and Professional Services teams to ensure our customers achieve their business objectives with Anaplan. You will manage escalations drive customer satisfaction and influence account expansion.

Your Impact

• Ensure successful adoption and measurable business outcomes for Anaplan solutions across your book of business.

• Act as the trusted strategic advisor and single point of contact for all matters related to Anaplan from onboarding to renewal and expansion.

• Collaborate with internal teams to align customer success plans with broader account strategies and growth targets.

• Identify and flag risks early manage escalations effectively and champion your customers internally.

• Educate and guide customers on best practices in scenario planning using Anaplan.

• Build and maintain strong executive relationships with key stakeholders in our targeted Lines of Business.

• Facilitate connections with other Anaplan teams (Product Support Community Sales Partners) to deliver a seamless customer experience.

Your Qualifications

• Proven experience managing enterprise customers with complex solutions either in a Customer Success Solution Consulting Implementation or Advisory capacity.

• Demonstrated ability to influence and build trust with senior stakeholders.

• Comfortable navigating complex organisations managing multiple stakeholders and driving strategic alignment.

• Exceptional communication interpersonal and presentation skills – able to explain technical topics in simple business-relevant terms.

• Experience leading cross-functional teams to deliver successful customer outcomes.

• Highly customer-centric with a passion for solving problems and delivering long-term value.

• Strong time management and prioritisation skills in a dynamic high-growth environment.

Preferred Skills

• Experience with SaaS platforms and Enterprise Performance Management (EPM) solutions.

• Fluency in English is required and additional one of the following EMEA languages (French German or Dutch).

• Background in Finance Accounting Supply Chain or Management Consulting is advantageous.