Senior Customer Success Manager, North America

Collaboration and innovation, while staying humbly open is at the root of our identity. Brevo, formerly known as Sendinblue, is the leading Customer Relationship Management (CRM) suite designed to efficiently build meaningful customer relationships at scale in a fast changing digital world. With Brevo, businesses have a unified view of the customer journey in one easy-to-use platform to grow their business with intuitive marketing and sales tools such as Marketing Automation, Marketing Campaigns over Email, SMS, WhatsApp, Chat, and much more. Today, more than 500,000 businesses across 180 countries, including Sodexo, Louis Vuitton, Carrefour, eBay, and Michelin, trust Brevo’s reliable technology and 75+ integrations to deliver unparalleled customer experiences, reduce costs, and drive sales in one CRM suite. Brevo reached the coveted Centaur status with $100M ARR in January 2023, and has more than 800 employees globally. Its global operations are headquartered in Paris. 

As the recipient of 2022 Best in Biz SMBs and 2023 Built In Best Places to Work awards, we truly value creating a space where our team members and clients feel that they are heard and respected. North America is our fastest growing market and this is a heavily influential role. If you’re looking for a fast-paced and exciting environment where your potential for growth and development is unlimited, then we look forward to meeting you soon!

The role of our Customer Success team is to make sure that our enterprise customers get the best out of their Brevo platform. They manage a large portfolio of customers from onboarding to renewal and work hand in hand with them to ensure long-term satisfaction, retention, and growth.

We are looking for a Senior Customer Success Manager to join our North American and work effectively with our international Customer Success team.

As a Senior Customer Success Manager, you will:

• Manage a portfolio of new and existing clients from onboarding to renewal
• Be the driver of your client satisfaction, growth, and adoption of the platform
• Educate your client by delivering demos and training on Brevo's product
• Be a reliable advisor to your clients and help them reach their objectives
• Identify and close development and growth opportunities within the portfolio
• Be the voice of the customer to the Product and Marketing teams
• Collaborate closely with the Sales and Customer Experience teams on a day-to-day basis
• Report your client portfolio health and risk in Salesforce and to your manager
• Adopt a data-driven approach in the management of your portfolio

Required skills that will contribute to your success:

• You have a Customer-centric focus with at least 6+ years of relevant work experience in CSM
• 2+ years of experience in the CRM or Martech industry is preferred
• Strong ability to comprehend, manage, and drive customers' needs and marketing strategy
• Proven track record of sustained target achievement
• Excellent presentation and communication skills in English. Proficiency in other languages is a plus
• Ability to drive issue resolution and work in collaboration with all departments (sales, customer experience, product, finance, etc.)
• Proactive, autonomous, and efficient; you are data-driven and a collaborative team player.

What we offer:

• Bi-Annual Global Team Building Trip
• This position is eligible for bonus
• Health/vision/dental benefits - Employer-sponsored
• Employee Share Ownership Plan
• Lunch on us! Monthly lunch-stipend 
• Gym pass
• Parental leave top-up (up to 22 weeks)
• Simple IRA with an employer contribution match
• Opportunities for professional development
• Work with an international and collaborative scale-up in a hyper-growth environment
• Tons of fun team outings/activities and more!

Brevo puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination.

Brevo values work-life balance and offers flexible working hours and remote work. Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.