Senior Delivery Manager (f/m/x)

Introduction
In this role you’ll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers) where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world.​ Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.

You’ll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role you’ll be encouraged to challenge the norm investigate ideas outside of your role and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your Role and Responsibilities

As a Senior Delivery Manager you will serve as a client-facing practitioner who sells leads and implements expert services utilizing the breadth of IBM’s offerings and technologies. A successful Consultant is regarded by clients as a trusted business advisor who collaborates to provide innovative solutions used to solve the most challenging business problems.

You will work on projects that help clients integrate strategy process technology and information to increase effectiveness reduce costs and improve profit and shareholder value. You can take advantage of opportunities to master new skills work across different disciplines move into new challenges and develop a robust understanding of different industries.

Your primary responsibilities include:

• Drive Incremental Revenue and Profitable Growth: Identify cross-selling opportunities to drive incremental revenue and ensure profitable growth for the organization.
• People Management and Proposal Development: Coach team members for growth and career advancement while developing compelling proposals and value-driven business cases by identifying business drivers and goals to achieve desired business outcomes.
• Requirements Analysis and Future-Ready Architecture Planning: Translate client’s business needs into detailed business requirements and technical specifications and create roadmaps for future enhancements by understanding the current architecture state of the enterprise.

What we offer you:

• Individual career path
• Access to countless trainings and certification offerings
• A knowledge sharing culture
• An environment where you are actively contributing your ideas
• The possibility to work in projects in one of the largest IT companies

Required Technical and Professional Expertise

• Extensive experience as a Service Delivery Manager in Banking sector
• Deep expertise in running long term contracts in application management space
• Deep understanding of service management principles frameworks (such as ITIL)
• Excellent interpersonal and communication skills to build and maintain relationships with the client
• Fluent in French and English
• Swiss nationality or valid Swiss work permit / EU passport

Preferred Technical and Professional Expertise

• Experience as an agile coach would be a plus