Senior Deployment Specialist

About The Role:

The Senior Deployment Specialist will be responsible for supporting the execution of Agility's deployment strategy as well as performing robot operation onsite, general repair, troubleshooting, and support roles. This includes all technical services (at both Agility and customer sites), facilitating success in the following areas: Deployment, Break-Fix Support, Help Desk services, and all areas that will be needed to achieve the objectives of the business, achieving year-on-year growth. The candidate is responsible for helping to define, implement, and monitor processes and procedures required for successful service delivery and fleet management. This position has great potential for advancement in a rapidly growing company. 

About The Work:

• Support the day-to-day robot operations and service delivery for all robots including troubleshooting and repair
• Support cross-functional teams to perform root cause analyses
• Gather metrics and KPI's for key elements to assess the quality of products and assist in operational process improvements
• Assist in the creation, implementation, and maintenance of cross-functional training, work instructions, best practices, and procedures to ensure consistency with customer needs, company goals, and industry best practices
• Identify and communicate resource needs and gaps for successful deployments
• Continually assess service performance levels and take timely action to remove performance barriers and reinforce procedures, policies, and guidelines
• Work with the engineering, service, and production teams to develop and manage preventative and predictive maintenance schedules including part consumption and order tracking along with long term forecasting
• Engage in cross-department communication to address emergent issues and service needs
• Support engineering and operations with testing and performance management
• This remotely-based role requires extensive travel (75-100%).

About You:

• High school diploma or GED 
• Excellent hand tool skills
• Mechatronics troubleshooting, root causing, maintenance and repair
• Providing clear direction and detailed updates to management
• Operating in a fast-moving environment with tight deadlines
• Working both independently and collaboratively in a remote workforce environment
• Excellent analytical, verbal, written, and interpersonal communication skills
• Ability to follow cross departmental standard operating procedures
• Experience traveling independently
• Excellent customer communication skills

Bonus Points:

• Associates degree or equivalent technical degree
• Providing technical services to autonomous systems
• Experience with Jira and Confluence
• Experience with project improvement methodologies
• Proficiency in using Google Suite and the Linux Operating System
• Experience supporting high uptime (24/7), high-reliability systems in customer facilities