Senior Desktop Administrator

Ryanair Labs is the technology brand of Ryanair, a start-up inside a corporation and a state of-the-art digital & IT innovation hub creating Europe’s Leading Travel Experience for customers. More than 600 IT enthusiasts are working on 30+ projects with a collaboration of our Dublin, Madrid, Wroclaw and Portugal Labs teams and are making your travel experience unique. As a result of our continued expansion, we want to hear from the best IT experts the European market has to offer to join our Labs.

The Role

The Infrastructure team are currently recruiting for a Senior Desktop Administrator. Reporting to our IT Desktop Global Client Manager, this position is permanent and based in our HQ Building in Airside, Swords.

Responsibilities

• Responsible for the ongoing maintenance and future planning needs of the company’s desktop environment.
• Monitor the performance of the company’s desktop infrastructure and make suggestions for improving efficiency.
• Evaluate applications and software patches for desktop applications to see if they will solve desktop issues
• End-User/Client facing configuration of Office 365
• Image Hardware.
• Excellent Working Knowledge of Active Directory.
• Support Triage steps to determine User, PC, Network, or Application problems
• Monitor, update, and manage a ticket queue with the goal of resolving issues within agreed SLA’s
• Network Printer installation / troubleshooting
• Comfortable supporting mobile hardware (iPad, iPhone, Android)
• Management and tracking of inventory through the full Asset Management Life Cycle

• 3+ years hand on desktop support experience in a busy IT environment
• Experience in remote and on-site PC fault diagnosis/troubleshooting
• Strong troubleshooting skills with PC hardware
• Knowledge of Active Directory, Win10/11, Microsoft365, Citrix, Printing, Symantec Antivirus, VPN,SCCM
• Mac OS experience desirable
• Excellent communication and documentation skills are essential
• Good team player

• Competitive salary
• Discounted and unlimited travel to over 235 destinations
• Hybrid Working Model
• Death in Service Benefit – Up to 2 times of salary
• Cycle 2 Work Scheme
• Unrivalled career progression