Senior DevOps Engineer

Summary:
DevOps within Nuance R&D drives our deployment excellence and product quality through a software-defined approach to operations and infrastructure. We are currently hiring a Senior DevOps Engineer with a passion for both development and infrastructure, who dreams of programmatically controlling the full stack needed to run high quality SaaS products.
You will be part of a dynamic team, working within the Core Tech R&D organization to build out a release pipeline for our cutting-edge AI products and services. You will be responsible for ensuring that our applications are high available, reliable and performing. This includes investigating internally generated and externally generated defect reports, proposing and executing fixes, performing root cause analysis of how defects and performance issues were introduced to production, corrective action implementation, correcting system state and analysis and knowledge sharing with software engineers.
You will also design and implement systems for detecting performance issues and defects within our service applications. Creating application performance trend analysis reports will also be a major responsibility.
Please note that you must be a U.S. citizen in order to be considered for this role.
Principal Duties and Responsibilities:

• Utilizing Docker, Kubernetes, Azure, and other cloud native tools, engage in and improve the lifecycle of services - design, deployment, operation and management
• Remove and replace manual or hands-on processes with transparent automation and user-facing tools as needed
• Perform needs discovery for tools and Infrastructure.
• Identify and recommend new tools that will automate/streamline existing tools and processes.
• Collaborate with cross-functional teams of developers, QA and operations to accomplish objectives of consistent strategy for automation across teams
• Responsible for system performance; support/troubleshoot service issues
• Conduct tests of system redundancy, resilience and failover to ensure up-time standards are fully achieved
• Engage in game-day's, proactive incident response management
• Provide on-call service coverage with other department employees
• Incident escalation & 24x7 on-call support

Qualifications:
Education: BS in Computer Science, Mathematics, Systems Engineering, IT Systems or commensurate experience (5+ years)
Years of Experience: 5+
Required Skills:

• Development background with a real strength in debugging - knowledge among Java / JavaScript / Golang / C++ / Python / Bash
• Good knowledge in Linux
• Knowledge in CI/CD and operations
• Provide emergency response either by being on-call or by reacting to symptoms according to monitoring and escalation when needed
• Advanced level in English

Preferred Skills:

• Knowledge and hands on experience with Kubernetes, docker and other Cloud Native technologies (we value experience with AKS, Envoy, Ambassador, Harness, Rook, Azure File/Disk/Blob, Min.io, OpenTracing, Jaeger, etc.)
• Incident Management: PagerDuty, AlertManager
• Linux: Debian, Ubuntu, CentOS
• Comfortable working remotely with people in other geographic regions
• Some willingness to work alternate schedules when necessary

#LI-Hybrid
Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.
Nuance celebrates diversity and is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by law or Nuance policy. If you need an accommodation because of a disability for any part of the employment process, please call 781-565-5086 and let us know.