Senior Director of Learning & Organizational Development

WillowTree, a TELUS International Company, partners with the world’s leading brands to help them tackle their thorniest challenges - be it launching new digital products, delivering personalized marketing at scale, or harnessing the power of data and AI to transform their business. These mission-critical initiatives aren’t solved by a single discipline. Great digital is a team game - it requires seamlessly combining strategy, engineering, design, data science, marketing, and more. Other firms have bolted on these capabilities - as digital natives, we’ve built them into our teams from Day 1. The result? Top and bottom lines that grow, alongside our client’s capabilities. Check out how we have impacted our clients' digital portfolios over the years.

In January 2023, WillowTree was acquired by TELUS International (Symbol: TIXT).  The combined company brings an unparalleled ability to deliver seamless, trusted, digitally-enabled experiences across any channel a customer might choose - be it mobile apps, websites, voice skills, chatbots, email, service agents, or associates.

Our Senior Director of Learning & Organizational Development will be an integral part of our Employee Experience leadership at WillowTree. To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid (Work From Near) capacity in our Charlottesville, VA HQ.

WillowTree is comprised of talented people who are passionate about their craft. We have always had a significant focus on mentorship and professional development to support the growth of individuals and constantly improve our collective efforts, which has been a competitive advantage in hiring great talent. Our core values are central to everything we do and they inspire every part of our current learning and development program. We believe the best way to navigate the road ahead is to build an even stronger, more adaptable organization equipped with the skills for the future.

Our clients look to us as their partners who not only help them create their most important digital products but also help them improve their own capabilities. Our ability to do this consistently and at scale is critical. As we continue to grow, we also need to effectively develop and support a diverse group of emerging leaders who are prepared to step into roles of ever-increasing responsibility. The Senior Director of Learning & Organizational Development will work at the nexus of strategic leadership and tactical execution and expertise to equip the organization and our team. If you are looking for a place where you have the autonomy to try new things and own the outcomes, this is the role for you. 

We have a great foundation, but this role represents an opportunity to ensure that the L&D program becomes a strategic advantage that positions WillowTree to compete into the future and leads a high-performing company even higher.

• Lead and direct our onboarding program to ensure new team members have a great experience and are prepared to be effective contributors to their teams
• Manage the development, design, planning, and evaluation of programs to facilitate the continuous learning and development of our teams
• Leverage your creativity and expertise to lead the creation of skills-development programs that are effective, enjoyable, and memorable
• Be the subject-matter expert and maintain ownership of our Learning Management System, including updating content, promoting engagement, and ensuring we maximize the value of this resource. 
• Collaborate with discipline leadership to identify skill gaps and define capabilities that elevate organizational, team, and individual performance
• Partner with leaders across the organization to build L&D into existing workflows and schedules and empower individuals to take ownership of their learning
• Respond to ad-hoc requests from leaders for new programming to meet emergent needs and goals; and seamlessly reprioritize as needed.
• Design learning for both technical and professional growth built around WT core values, management responsibilities, and key leadership skills
• Ensure initiatives and approaches are measurable and are aligned with business objectives to achieve business goals and strategic direction
• Play a critical role in the development of leadership development programs that focus on creating a diverse and capable leadership team
• Evaluate and reprogram our existing dedicated internal learning time
• Deeply understand the competitive landscape WillowTree operates in and continually use that knowledge to refine our development programs
• Work closely with discipline leaders as well as leaders in HR and Talent Acquisition to analyze and improve our career development programs
• Travel to WillowTree offices and event sites may be required on an ad hoc basis, no more than 5%.

• Successfully led the development and management of a significant in-house learning and development program. You have a demonstrated ability to incorporate various learning approaches into your programs that maximize effectiveness
• Demonstrated ability to think strategically, understand business needs, and translate ideas to action that have a real organizational impact
• Understand the importance of inclusion in the workplace and have incorporated DEI learning into your programs
• Experience measuring outcomes of programs at an individual, team, and enterprise level with a focus on ROI over time. Has the ability to translate data-driven insights into practical applications and programmatic improvements. 
• Experience with a comprehensive skills evaluation and targeted program development across departments 
• Can balance the operational and organizational work of a large initiative with the creativity and attention to detail that produces a successful outcome

• Experience incorporating new service lines and acquisitions into your existing programs
• Background or experience in a tech industry or consultancy setting 
• Knowledgeable with WorkRamp or other similar LMS

We offer a place to be yourself.

Our differences, both visible and invisible, benefit our teams, our communities, and the products we craft. That’s why WillowTree strives to build a team with diverse backgrounds, skills, and perspectives. You’ll work hard here; however, we’ll balance that with a culture that supports your growth and cares about your well-being. We’re committed to creating an environment of inclusion — a place where every Tree can thrive.

We want you to reach your fullest potential and part of your professional development at WillowTree will include dedicated time to innovate on passion projects and an annual stipend to fund your professional pursuits.

WillowTree upholds our core values in every aspect of our work. We promote safe and inclusive work environments and maintain a drug-free workplace. We celebrate our differences and provide equal employment opportunities to all team members and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Diverse teams build better products. We acknowledge that the tech industry especially lacks opportunity for those who are of non-traditional backgrounds and in underrepresented groups. In order to create the best products for everyone, we know that it's important for our team to reflect the diversity of our users, and we are committed to being the change we want to see.