Senior Director - Payment Operations

We are seeking a strategic Senior Director of Payment Operations to lead the design deployment and maintenance of our complex payment processing infrastructure. This role is critical to ensuring the scalability reliability and security of our global payment systems. You will lead cross-functional teams drive innovation in payment technologies and ensure compliance with industry standards and regulations.

What you'll do:

• Team Leadership: Lead manage and mentor a high-performing team of IT and operations professionals fostering a culture of accountability innovation and continuous improvement.

• Strategic Leadership: Define and execute the long-term vision for payment operations aligning with business goals and emerging industry trends.

• Infrastructure Oversight: Align system architecture to enterprise roadmaps drive deployment and ensure maintenance of high-availability low-latency payment platforms.

• Operational Excellence: Ensure 24/7 uptime and performance of payment systems including transaction routing settlement reconciliation and fraud prevention.

• Vendor & Partner Management: Collaborate with external payment processors card networks and financial institutions to optimize transaction flows and resolve issues.

• Compliance & Risk Management: Ensure adherence to PCI-DSS SOX SOC1/SOC2 GDPR and other regulatory requirements. Partner with Cyber Security and Legal teams to manage and mitigate risk.

• Data-Driven Decision Making: Leverage analytics and KPIs to monitor system health identify trends and drive operational improvements toward strategic and business unit goals.

What you'll bring:

• 15+ years of experience designing deploying and maintaining complex payment processing infrastructure and operations.

• 10+ years of hands-on experience in the payments industry including card processing ACH real-time payments and digital wallets.

• 8+ years of progressively responsible people management experience including leading large distributed teams.

• Demonstrated passion for continuous improvement.

• Relentlessly curious and results oriented.

Technical Expertise:

• Deep understanding of payment gateways acquiring and issuing systems tokenization modern payment platforms and fraud detection technologies.

• Familiarity with cloud-native architectures (AWS GCP or Azure) microservices and DevOps practices.

• Familiarity with lean-agile practices technical application management and operating teams at scale.

• Strong grasp of transaction lifecycle settlement processes and reconciliation systems.

• Deep experience delivering PCI compliant platforms and services.

​ Leadership & Communication:

• Proven ability to influence senior stakeholders and drive cross-functional initiatives.

• Excellent communication skills with the ability to translate complex technical concepts into business terms.

Preferred Qualifications:

• Experience in the nonprofit space Donor advised funds gift management et cetera.

• Experience at a leading payment processor fintech or financial institution (e.g. PayPal/Venmo Visa Mastercard Stripe Square).

• Experience with international payment systems and international transactions.

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Blackbaud is a remote-first company which embraces a flexible remote work culture.  Blackbaud supports hiring and career development for all roles from the location you are in today!

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin physical or mental disability age or veteran status or any other basis protected by federal state or local law.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

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The starting base pay is $176800.00 to $224900.00. Blackbaud may pay more or less based on employee qualifications market value Company finances and other operational considerations.

Benefits Include:

• Medical dental and vision insurance

• Remote-first workforce

• 401(k) program with employer match

• Flexible paid time off

• Generous Parental Leave

• Volunteer for vacation

• Opportunities to connect to build community and belonging

• Pet insurance legal and identity protection

• Tuition reimbursement program