Senior Engineer

Customer Satisfaction Engineer - Quality

Roles and Responsibilities :

• Customer Satisfaction/Protection
• Coordinator APQP / New Program & ECN
• Ensure that quality system meets requirements of EOS / IATF 16949
• Customer Audits and observation closure coordinator
• Harness Safety Characteristic
• Shop floor supervision assembly & cutting
• Maintain shop floor business records
• Daily review of FTQ analysis
• Customer Concern analysis
• Ensure on time response to customer concerns / WIR
• Develop team capability by layered audits and process audits and build positive culture
• Basic knowledge about Quality Core Tools (APQP/PPAP/SPC/MSA/FMEA), 7QC tools, Control Plan, COPQ, Kaizen, Poka-Yoke, Product/Process Audit, Layered Audit, Calibration.
• Knowledge of structured problem solving and tools like Why-Why analysis, 8D analysis, FTA
• Customer interaction and handling (Customer Mapping), warranty handling & analysis
• Implementation and sustenance of control plan on each and every process

Education and Qualification :

• BE / B.Tech - Mechanical/Electrical Engineering
• Min 4 - 6 years' experience in W/H manufacturing Industry & Quality

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