Senior Enterprise Customer Success Manager

The Customer Success team is responsible for building relationships with and driving long-term value realization for Amplitude’s customers. Our Enterprise team works with strategic enterprise accounts across EMEA. We drive adoption through structured programs as well as ad-hoc engagement to provide product expertise and standard methodologies. The team partners cross-functionally with every part of the company (Product, Engineering, Marketing, Sales etc.) to advocate for our customers and ensure a high-quality experience through their lifecycle as an Amplitude customer.

You enjoy working in a fast-paced environment where you wear many hats. You get equally excited by growing your book of business in partnership with sales as you do by helping a customer on their success journey. You apply a growth mindset to learning new technical and job skills. You bring strong organization, problem-solving, and communication skills along with a passion for working with customers.

As a Senior Customer Success Manager, you will:

• Partner with Account Executives to develop and execute a plan for driving results within your portfolio, working collaboratively to secure successful renewals and expansions
  
• Use Gainsight and leverage customer data to proactively monitor account health, drive adoption and identify opportunities to help customers acquire maximum value from Amplitude
  
• Provide expertise to help customers derive valuable insights from our highly technical product
  
• Gain a deep understanding of the business needs of your clients and how Amplitude provides value in driving to those outcomes to plan and deliver value based business reviews with client executives
  
• Innovate when it comes to managing a portfolio of Enterprise accounts (15-40) and share ideas for driving efficiencies and develop best practices that will scale as the business grows
  
• Champion the needs of the market and serve as internal advocate for customers
  
• Effectively prioritize in order to deliver on key business objectives across your portfolio

You'll have:

• Previous experience in a strategic customer success/technical account management/relationship type role while managing Enterprise customers
  
• Previous Gainsight experience is a huge plus as well as past experience within data, analytics, martech
  
• Experience with account and territory planning
  
• Strong organizational, time management and prioritization skills
  
• Experience working with large, complex enterprise organizations
  
• Proven ability to learn and explain a technical product or concept
  
• Curiosity and motivation to learn our product so that you can effectively position the solution and its value
  
• Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company
• German Speaking

Who We Are

The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view. 

The Product: Amplitude is a digital analytics platform—we help companies capture data they can trust, uncover clear insights about customer behavior, and take faster action. This empowers teams to build better product experiences that drive business growth. We’re super proud of what we’ve built and continue to expand: a platform that empowers companies to thrive in the digital era.

Some of our benefit programs include:

• Flexible time off, ​p​aid holidays, and more
• Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment , and much more
• Excellent Parental benefits including​:​ 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support 
• Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions
• Employee Stock Purchase Program​ (ESPP)​

Other fun facts about Amplitude: 

• G2 Customer Reviews: #1 product analytics solution for 13 quarters in a row.
• Business Insider: A top tech company to bet your career on.
• Fast Company: #3 most innovative enterprise company in the world.
• Founded in 2012, Amplitude went public via a direct listing in September 2021 and is now trading under the ticker $AMPL. 
• We’re a global and fast-growing team! We have offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and employees around the world.
• Our mascot is the datamonster, who loves to chow down on numbers, charts, and graphs. Nom nom.

Amplitude provides equal employment opportunities (EEO). All applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.