Senior Escrow Assistant

Who We AreFor over 25 years, Pango Group has been one of California's leading independent escrow resources, and much of that is accredited to building a people-first culture. We’re firm believers that when a company holds true to its mission, vision, and values and invests in its people, the sky's the limit when it comes to creating amazing partnerships, happy clients, and a fulfilled team of employees. Our partnership with First American brought together two people-first companies, and that’s been an integral part of our mutual success, including being named one of the Los Angeles Best Places to Work for the eight consecutive years and Fortune 100 Best Companies to Work For list for nine consecutive years. We hire hungry, humble, and smart individuals (that’s why you’re here!) and believe the inclusion of everyone is very important. This is true throughout all of our brands and offices, which has led us to be included in more than 50 regional best places to work.

What We DoTypically found in a branch/office setting where the assistant is providing support to Escrow department by assisting with customer service and administrative duties related to escrow closings. May provide general support for a team, or partner with an escrow officer. Primarily focused on residential transactions.

HOW YOU’LL CONTRIBUTE

• Performs wide range of administrative support duties requiring broad experience, skill and knowledge of organization and escrow policies and practices. Works independently to resolve a wide range of inquiries.
• Prepares documents for a wide range of transactions, such as closing statements, settlement statements, wraps, assignments, and mobile homes
• Creates and maintains files, records, reports; monitor and track workflow
• Responds to inquiries and gathers information to resolve issues
• Communicates information to responsible parties
• May train / provide guidance to less experienced team members
• May assist Escrow Offices with business development and customer service
• Other duties as assigned

WHAT YOU’LL BRING

Required Education, Experience, Certification/Licensure

• High School diploma or equivalent
• 4+ years experience directly related experience
• Needs proficiency in more complicated residential transactions

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

• Broad experience with escrow transactions
• Strong customer service skills
• Problem solving skills
• Strong organizational skills
• Knowledge of MS Office suite
• Excellent verbal/written communication skills
• Able to maintain professionalism and a positive service attitude at all times
• Strong detail orientation
• Ability to analyze, compare, interpret and process data
• Strong knowledge of company and/or client operating systems

Pay Range: $24.87 - $33.15 Hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.