Senior Finance Operations Representative

Work Schedule
First Shift (Days)

Environmental Conditions
Office

Job Description

Position Summary:

The Senior Finance Operations Representative role at Thermo Fisher Scientific Inc. offers an exceptional opportunity to join an extraordinary team dedicated to detailed financial operations. You will play a critical role in leading end-to-end finance tasks, ensuring the highest standards of accuracy and efficiency. This position is perfect for an ambitious professional with shown expertise in finance and a passion for achieving excellence in all aspects of their work.

Responsibilities:

• Perform checks and evaluate credit limits on new and existing customer accounts within the designated portfolio in line with company policy.
• Place accounts on hold, supervise closely, and release orders promptly upon payment or evidence.
• Liaise with other departments and communicate credit hold or block decisions to all relevant parties.
• Update core systems manually to accurately reflect credit limits, hold status, etc.
• Proactively contact customers, primarily by telephone, to ensure invoice processing and timely payments have been scheduled.
• Plan and prioritise customer calls regularly to maximise collections on the largest open invoices.
• Review customer accounts on a regular basis and make recommendations to the Team Leader to resolve complex accounts.
• Engage with Sales, Customer Services and Team Leader to resolve problem accounts and settle when accounts should be placed on hold.
• Log, review and supervise customer complaints by collaborating closely with the relevant functions to ensure prompt resolution.
• Allocate credits in consultation with Cash allocation team, and customers.
• Consistently meet assigned targets and fulfil Service Level Agreements (SLAs).
• Ensure collection software is updated at all times with regards to actions taken, follow-ups needed, dispute reporting and most recent customer contact details.
• Ensure the performance of all tasks is carried out in accordance with com
• pany policies, internal controls and Sarbanes-Oxley requirements.
• Additional tasks may include:Assist the cash application team where required (remittance request etc.).
• Assist with the company's e-invoicing process, if relevant.
• Train and mentor new employees joining the Order-to-Cash (OtC) Department.
• Other additional duties or tasks may be assigned periodically by the Line Manager.

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• Skills:
• Effective interpersonal skills are required to interact with internal and external customers, address issues, provide updates, and lead negotiations.
• Proven attention to detail and accuracy.
• Showed strength in collaborating effectively with a wide range of people to achieve common goals
• Strong organisational and time management skills to ensure prioritisation and timely completion of tasks and efficiency in handling multiple responsibilities simultaneously.
• Problem-solving and analytical ability.
• Willingness to train and mentor newcomers.
• Qualifications and experience:
• Fluent in English.
• University or College degree / degree in accounting or finance is an advantage.
• Proficiency in Microsoft Office software is required (Outlook, Excel, etc.).
• Relevant software application proficiency is strongly preferred (e.g., Oracle E1, SAP, CForia, etc.).
• Previous experience in troubleshooting and resolving transactional issues and interacting effectively with both colleagues and customers is required.
• Previous 1+ year of experience operating in a fast-paced accounts receivable or customer service function is desirable.