Senior Fraud Analyst

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,300 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,500 employees, based in 20+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our core beliefs - Push boundaries, Ask For and Give Feedback, Take Ownership, and Help Each Other.

We never settle and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution?

Responsibilities

1. Responsible for risk control operations related to transactions and accounts, including defining risk scenarios, deploying identification strategies, and implementing mitigation actions.

2. Design and monitor risk indicators, analyze and assess existing and potential risks, and develop risk mitigation and contingency plans.

3. Collaborate with product, development, and manual review teams to achieve business goals, continuously optimizing risk control strategies or models.

4. Conduct in-depth investigations into black and grey markets, continuously monitoring and collecting risk-related intelligence to support business operations.

Job Requirements

1. Bachelor's degree or above, with over 6 years of experience in credit card fraud risk control operations. Knowledge of international payment businesses and markets; experience in chargeback operations is preferred.

2. Ability to understand the essence of risk issues, with experience and knowledge in business and data analysis, and proficiency in using data analysis to identify and solve problems.

3. Strong communication skills, with good resource coordination and communication abilities.

4. Good English reading and writing skills, with preference given to candidates who also have speaking and listening abilities.

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.