Senior Frontend Engineer

Hi, I'm Darlene, Engineering Manager at Customer.io. I'm looking for a product-minded Senior Front-End Engineer to help us empower companies build meaningful conversations with their customers.

As a customer engagement platform, one of our biggest challenges is to turn complex concepts and workflows into fast, accessible and intuitive interfaces. And in this role, you’ll have a direct impact on the product with a high degree of ownership and freedom.

Our small, remote-first team is fun-loving, passionate and highly effective. As a distributed company we are committed to giving you the flexibility and freedom to work from anywhere in the world, on a schedule that fits your family and your life. We genuinely value diversity (one of our core values is awkwardness for a reason). We believe that embracing unique perspectives and expertise is key to our success as a collaborative team.

Thus we understand that you might not have all the skills listed below, that's okay. If you have a combination of some of the items and you're interested in developing the others, we want to hear from you!

What you'll do:

• Collaborate with the product, design, and backend engineering teams throughout the conception and development of front-end features,
• Develop maintainable, performant and well-tested UIs that help our customers easily send timely & relevant messages at scale,
• Contribute to our extensive design and component systems,
• Work with our tech support teams to diagnose operational issues and help our customers to achieve their goals with our product,
• Learn, practice, and share with your coworkers through code review, pair programming, team collaboration, and training to help improve our collective knowledge and best practices together.

What we're looking for:

• Preferably 7+ years of relevant experience
• A collaborative mindset backed by excellent communication skills and a desire to help us make great decisions in an empathetic and respectful way,
• Large experience using front-end technologies like JavaScript and CSS to build complex web applications. Ember.js experience is nice to have, but most of our engineers have succeeded while picking it up on the job,
• A solid understanding of how to create front-end web applications that are both accessible and performant,
• Comfort working in UNIX environments and applying modern collaborative development practices,
• Experience working with customers and applying a deep understanding of their needs to produce timely solutions to their real-world problems,
• Experience working within a distributed company is preferred.

Our mission at Customer.io is to power automated communication that people like to receive. Today over 5,700 internet businesses use Customer.io to manage, send, and track performance of email, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

We offer a starting salary of USD $160,000 - $184,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

Benefits at Customer.io include:

• Unlimited PTO - we encourage 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 100% medical, dental, vision, and supplemental insurance for you and your dependents
• 16 weeks paid parental leave - for birth, adoption, or foster care
• 401k retirement matching - up to 5% dollar for dollar match to retirement contributions
• Health and wellness allowance - up to $200 USD per month that can be used for your healthy living needs, including gym membership, acupuncture, massage, or bike repairs
• Home office stipend - up to $2,000 USD to help you get your home office set up so you can do your best work
• Internet + cell phone reimbursement - up to $200 USD per month for your internet and cell phone plans
• Co-working space reimbursement - up to $300 USD per month for those times you'd prefer to work in a co-working environment
• Learning + development - up to $2,000 USD reimbursement per year to use on conferences, books, classes, workshops, and passion projects - anything that will help you develop your skills
• 1 month paid sabbatical after four years at Customer.io - to treat yourself to a vacation, or spend however you choose
• Opportunities to meet in-person with your peers throughout the year
• Flexible schedule, work anywhere you want! - as long as you have a reliable internet connection and some overlapping work time with your manager, you can work where and when you want

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

Apply at the link below and tell us why you're interested in the position! We will respond to all applicants with a status update about your application.

Here's what you can expect from our hiring process (order is subject to change):

1. 30 minute video call with Recruiter

2. 60 minute video call with potential teammates

3. Homework assignment + 60 minute Review call with potential teammates

4. Final 30 minute call with Kitt, the Hiring Manager