Senior Help Desk Analyst

IBM • US Rocket Center

Company

IBM

Location

US Rocket Center

Type

Full Time

Job Description

Introduction
In this role you’ll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers) where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world.​ Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

A Technical Support Representatives at IBM is a front-line position supporting our products and making sure they are at their best for our customers. With over 100 years in technology IBM has built a strong reputation of quality service and this role ensures we continue to deliver on that promise. If you enjoy helping people with technical issue you’ll love your career at IBM.

Your Role and Responsibilities

This role is for a Senior Service Desk Analyst to work in a call center environment. Analysts will be responsible for resolving any incoming telephone email or self-submit requests for assistance documenting the incident information diagnosing and resolving the customer incident remotely. This position will facilitate the optimum function of the help desk by providing the most efficient customer service to its users and will demonstrate a high level of knowledge and understanding of project specific procedures. The Senior Service Desk Analyst serves as an escalation point for less experienced Service Desk Analyst’s. In addition the Senior Service Desk Analyst displays a higher skillset and is assigned additional project responsibilities.


Required Technical and Professional Expertise

Technical service desk experience with focus in incident and service request management processes
Customer and client-facing service desk and/or call center experience with ability to work in a metrics driven environment
Experience with industry-leading IT service management applications such as ServiceNow
Effective written and oral communication


Preferred Technical and Professional Expertise

Experience supporting US Federal and State clients
Experience in PC Usage and typical End User Problems
Apply Now

Date Posted

06/26/2024

Views

0

Back to Job Listings ❤️Add To Job List Company Info View Company Reviews
Positive
Subjectivity Score: 0.8

Similar Jobs

Tier 1 Help Desk Analyst - Rocket Center, WV - IBM

Views in the last 30 days - 0

IBM Consulting offers a career with longterm relationships and collaboration with clients worldwide Youll work with visionaries across industries to e...

View Details

Tier 1 Help Desk Analyst - Rocket Center, WV - IBM

Views in the last 30 days - 0

IBM Consulting offers a career with longterm relationships collaboration and opportunities for growth and development The role of a Technical Support ...

View Details

Tier 2 Help Desk Support Specialist - Rocket Center, WV - IBM

Views in the last 30 days - 0

The job posting is for a Tier 2 Help Desk Support Specialist at IBM Consulting The role involves resolving software issues collaborating with Tier 1 s...

View Details

Cyber Security Analyst Apprentice - IBM

Views in the last 30 days - 0

The IBM Cyber Security Apprentice program is an opportunity to learn and grow in a teamoriented environment As an apprentice you will work in the Secu...

View Details

Federal Subcontracts Administrator - IBM

Views in the last 30 days - 0

The job description is for a Federal Subcontracts Administrator at IBM responsible for negotiating monitoring and administering subcontracts The role ...

View Details

Procurement Professional Entry Level - IBM

Views in the last 30 days - 0

The job description is for a procurement role at IBM requiring experience with data analytics procurement knowledge and ability to communicate profess...

View Details