Senior Help Desk Support Lead

Senior Help Desk Support Lead

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental US

Make a difference and join an enthusiastic team looking to make a difference in the lives of today's military! CACI is looking for a Senior Help Desk Support Lead with strong interpersonal and communication skills as well as a record of accomplishment in successful project execution.

What You'll Get to Do:

• Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with software and other computer-related technologies.
• Interview users to collect information about software issues and conducts diagnostic procedures to determine source of error.
• Logs and tracks calls using problem management database and maintains history records and related problem documentation.
• Logs and tracks calls using problem management database, and maintains history records and related problem documentation
• Accurately documents and reports problems to technical staff for resolution.
• Performs departmental administrative duties as needed.
• Interfaces with carrier representatives to obtain pricing, service selection, and billing information.

You'll Bring These Qualifications:

• Associates degree or higher in Information Technology
• 3+ years of IT Help Desk experience
• Strong knowledge of customer service practices
• Experience with call management systems such as CISCO Jabber and Finesse
• Possess strong computer literacy skills with an emphasis on hardware, software, and Internet protocols
• Willingness & ability to learn quickly
• Articulate speech, presentation, and writing skills
• Ability to interact w/ others in a calm, professional manner
• Ability to adapt to a changing environment (e.g. new standards, processes, hardware, software applications)
• Attention to detail
• Self-motivated w/ can do attitude
• Outstanding organization skills
• Ability to lead and multi-task in a dynamic organization

What We Can Offer You:

- We've been named a Best Place to Work by the Washington Post.

- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

- We offer competitive benefits and learning and development opportunities.

- We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.

- For over 60 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.

Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

As a federal contractor, CACI is subject to any federal vaccine mandates or other customer vaccination requirements. All new hires are required to report their vaccination status.