Senior Helpdesk Support Specialist

TransPerfect Is More Than Just a Job…
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

TransPerfect and its growing family of companies is looking to add an energetic individual to work full-time in our Los Angeles office as a Senior Helpdesk Support Specialist. This is an experienced professional position for someone with 3+ years of experience providing hands on and remote end user support including white glove service to C-level staff member. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats. This role will also be exposed to an enterprise computing environment and assist in delivering services and support to other locations.

Responsibilities: 

• Overall IT related satisfaction of TransPerfect’s Executives and Executive Admins

• Ensuring that TransPerfect’s Executives and Executive Admins understand how to best use the technology provided to them

• Providing exceptional IT Services to TransPerfect employees

• Installing and supporting Windows and Mac based hardware and software (including peripheral devices such as printers and USB devices)

• Responding to support requests on a daily basis

• Performing analysis, diagnosis and resolution of desktop hardware and software problems for a variety of end users

• Documenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment

• Provides assistance and training to other Helpdesk staff in solving more complex user problems. Escalates issues to more experienced staff or management if needed.

• May assist in coordinating helpdesk staff activities related to larger projects as required by IT management

• Assists IT management in identifying and developing solutions to emerging issues faced by user groups and HD staff

About You:As a Senior Helpdesk Support Specialist you are a:

• Creative thinker – You are curious and unafraid to ask questions

• Hard worker – You are industrious and diligent in everything you do

• Innovator – You are willing to initiate changes and introduce new ideas

Your experience includes:

• Minimum Bachelor’s degree

• 3+ years of progressively responsible experience performing Helpdesk tasks and functions.

• Knowledge of Microsoft Windows Desktop Operating Systems (Windows 7 Pro, Windows 8.1 and10 Pro)

• Knowledge of Mac OS X

• Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.

• Knowledge of basic networking and connectivity – DHCP, DNS, Cabling, etc.

• Knowledge of Virus and Spyware removal techniques

• Working knowledge of a past Helpdesk/Support Ticketing system

• Experience with Microsoft Active Directory 

• Ability to quickly diagnose and fix problems

• Ability to open a computer and replace defective components

• Ability to operate in a dynamic, fast-paced environment

• Ability to work in a team-oriented, collaborative environment

• Exceptional written, oral and interpersonal communication skills

• Exceptional customer service orientation

• Must be detail oriented

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.