Senior Integrations Specialist - Remote

Why Join the Raptor Pack?

• You join the gold standard in school safety software
• You will join a company where innovation and customer collaboration are part of our everyday that drives new product development to help keep kids safe
• You will work with diverse teams with some of the best minds in the industry
• We are committed to supporting your learning
• We are committed to supporting a healthy work-life balance

We are passionate about our mission 'to protect every child, every school, every day'

What will you do?

Position Overview:

As a Sr. Integration Specialist, you will be responsible for performing data, software and hardware integrations with existing clients to streamline the Raptor Technologies' application processes.

Job Duties & Responsibilities:

• Meeting with clients following the sale to collect data and other information required to customize software, hardware and data integrations.
• Creating a project plan for each client, detailing the tasks that need to be completed for the timely integrations of software, hardware and data applications.
• Communicating with clients throughout the software and hardware integration process to obtain feedback and approval.
• Customizing software, hardware and data integrations based on clients' individual needs and specifications.
• Providing client support with data validation or integration testing.
• Identify potential risks with an integration and providing resolutions.
• Conduct virtual trainings for clients on performing our integrations.
• Updating key stakeholders on any deliverable or project milestone completions.
• Act as a subject matter expert on integrations for all departments and collaborators.
• Travel to client sites as needed to troubleshoot product issues.
• Excellent problem-solver; consistently makes good decisions based upon a mixture of analysis, wisdom, experience and judgment.
• Takes a more proactive and consultative approach to influence client stakeholders than do non-seniors.
• Able to operate effectively with higher levels of ambiguity than are non-seniors.
• Employs greater foresight in order to prepare for future hardware and software product integrations.
• Serves as an informal advisor or subject matter expert to other members of the team with the goal of becoming a people leader.

What do you need to succeed?

Must Haves:

• Bachelor's degree in a Business related or technical field.
• 3+ years of relevant experience in a project management and customer centric role.
• 2+ years of software, hardware and networking experience
• 2+ years of people management experience either in a lead or manager capacity.
• Must be detail oriented and have the ability to think technically.
• Excellent deductive reasoning skills.
• Strong soft skills are a must.
• Customer centric.
• Understanding of Software and hardware Integrations is a must.
• Ability to travel up to 50%.

What's in it for you?

Besides being part of the Raptor Pack, we care about each other, making a difference in our communities and achieving a success that is mutual.

• Career advancement opportunities.
• Exposure to strong mentorship and leadership.
• Professional development reimbursement.
• Flexible paid time off.
• Paid maternity/paternity leave.
• Pet insurance.
• 11 Paid holidays.
• Workplace flexibility.
• Affordable health coverage (medical, dental, vision).
• 401(k) employer contribution to help you plan for the future.

Raptor Technologies is an Equal Opportunity Employer and embraces diversity of every kind.

Company Overview

How did Raptor become the nation's leading provider of integrated school safety solutions? It started when we had the vision to build the first web-based visitor management system designed specifically for K-12. That system, Raptor Visitor Management, is now trusted to protect more schools than all other K-12 visitor management systems combined. Today, Raptor is trusted by over 52,000 K-12 schools globally, representing more than 5,000 districts. Every school day, Raptor screens over 350,000 visitors, flags 75 sex offenders, and alerts schools of 150 child custody issues.

But we didn't stop there, Raptor has grown into a fully integrated school safety software suite that enables schools to not only screen visitors, but also screen and track volunteers, report on drills, respond to emergencies, and reunite families. Raptor Technologies is setting the standard for school safety by carrying out its mission to protect every child, every school, every day.

Min Salary

USD $0.00/Yr.

Max Salary

USD $0.00/Yr.