Senior IT Service Manager

Company Description

For this project, we are collaborating with a global Oil and Gas company.

Job Description

We are seeking an experienced and motivated Senior IT Service Manager to join our client's team. The ideal candidate will have more than 5 years of experience managing IT services and operations, with a strong background in ITIL frameworks, system administration (Linux and Windows), application administration, and change management processes.

Responsibilities:

• Oversee the delivery of IT services to meet SLAs and KPIs, ensuring high-quality and uninterrupted operations.
• Lead the resolution of IT incidents, perform root cause analysis, and implement long-term solutions to prevent recurring issues.
• Manage changes to IT systems and processes to minimize risks and disruptions, ensuring seamless implementation.
• Identify areas for improvement in IT services, processes, and tools, and implement initiatives to optimize performance and efficiency.
• Manage IT resources effectively, including personnel, budgets, and infrastructure, ensuring adequate staffing and tools.
• Build strong relationships with stakeholders, business units, and users, acting as the main point of contact for IT service needs and concerns.
• Coordinate and maintain relationships with external vendors to ensure consistent and reliable service delivery.
• Regularly monitor IT systems, generate service performance reports, and provide actionable insights to management.
• Ensure IT services comply with organizational policies, security standards, and regulatory requirements, addressing vulnerabilities proactively.
• Lead and mentor the IT service team, fostering collaboration and supporting professional growth through training and guidance.

Qualifications

• 5+ years of experience in IT service management or related roles.
• Strong understanding of IT infrastructure, including networks, servers, applications, and operating systems.
• Familiarity with ITIL (Information Technology Infrastructure Library) best practices for IT service management.
• Ability to manage and lead teams effectively.
• Strong analytical skills to identify and resolve technical and operational challenges.
• Excellent communication skills for interaction with both technical teams and non-technical stakeholders.
• Capability to manage complex IT projects, prioritize tasks, and meet deadlines.
• Focus on delivering excellent service to internal and external customers.
• Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred).
• ITIL certifications or similar qualifications are a plus.

Additional Information

• This is a full-time, on-site position (from the Budapest/Ljubljana/Sofia/Warsaw office)
• B2B collaboration
• Competitive salary and benefits package.
• The role offers the opportunity to work in a collaborative and innovative environment with a focus on professional growth and development.

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