Senior IT Specialist

SpotHero is seeking a Senior IT Specialist to fully support, configure, test, maintain and upgrade company network and SaaS services. Our ideal candidate will be able to effectively understand complex systems, develop new processes, and drive efficiency in an extremely fast paced and constantly changing environment. This person will be the go-to person for computer or technical issues our company and its employees face.

Who we are: 

At SpotHero, we work as a team to empower people to get everywhere, easier! We’re rapidly growing with the mission of bringing the parking industry into the future through technology. Drivers across the nation use the SpotHero mobile app or website to reserve convenient, affordable parking in advance, on-the-go or through their connected cars, and parking companies rely on us to help them reach new customers while optimizing their business. We connect the dots with cutting-edge technology, delivering value to both sides of this exciting, evolving marketplace.

What will you do:

• Coordinate and facilitate new hire IT onboarding and offboarding including equipment provisioning and orientation.
• Set up and maintain user accounts, passwords and equipment.
• Resolve problems reported by end users quickly and calmly with a mindset to educate.
• As a primarily in-office role, provide empathetic customer service to our colleagues and build strong cross-departmental relationships.
• Define and thoroughly document network and security policies and procedures.
• Fully support, configure, test, maintain and upgrade company network services and SaaS (software-as-a-service) applications.
• Supporting our engineering teams with security and infrastructure.
• Manage and maintain new/existing hardware inventory, using our MDM solution, while minding the annual budget.
• Ensure network security and connectivity for corporate devices.
• Monitor network performance, test for weaknesses, and recommend improvements.
• Research, evaluate and make proposals on new technology and support.

The following experience is relevant to us:

• Bachelor's degree or equivalent with 5+ years experience in system administration and troubleshooting.
• Solid understanding of cloud network infrastructure.
• Understanding of SSO concepts and workflows (e.g. OneLogin).
• Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewall, routers, switches.
• Excellent verbal and written communication skills.
• Ability to communicate complex technical information clearly and effectively to non technical users.
• Creative thinker with solid analytical abilities.
• Dependable and flexible when necessary.
• Google Workspace, Slack, Zoom & Zoom Room admin experience.
• SaaS orchestration experience (e.g. BetterCloud).
• Interest in software engineering and overall curiosity about technology.

Technology we use:

• Our Android Stack is: Kotlin and XML (standard for Android apps) using MVI architecture (still working on refactoring old views), our database layer is built in Realm. We also make heavy use of Dagger, RxJava, Espresso (testing). Network stack uses Retrofit.

• Our iOS Stack is: Swift using MVC architecture, CoreData for Data, XCUI for UI Testing, XCTest for Unit testing, SPM for Package Management, Fastlane for app automation and build scripts, Bitrise for CI, and Sentry and Firebase Crashlytics for crash reporting. 

• Our Back End Stack is: Monolith using Django/Python. We are starting to extract specific domains to Services currently using Java, Kotlin and Go. We also use Docker, deploy our apps via Kubernetes. We use Kafka for asynchronous-, and gRPC for synchronous service-to-service communication. Our Integrations are on a .Net, moving to Kotlin.

• Our Front End Stack is: Our Front End stack is React/Redux, Sass, Jest/React Testing Library/Cypress, and Webpack. We maintain a private npm repository with shareable UI components, utility functions, Babel/ESLint/Prettier configurations, and custom tasks.

• Our Data Stack is: Our Monolith Database is Postgres and Redis for caching. We also use Redshift as our data warehouse and S3 as our data lake. The data lake is queried using Presto. We use Airflow and Spark for ETL, as well as do some stream processing (Kafka Streams and Spark at the moment). Our Model pipeline uses scikit-learn, pandas. Our analysts utilize Looker as our Business Intelligence tool. And we use Quicksight for Dashboard on our external Data Products.

• Our Dev Tools Stack is: AWS+Kubernetes for hosting. Terraform + Helm Charts for IaaS/Deployment. ConcourseCI for CI/CD. Prometheus/Alertmanager/VictorOps for team alerting. We’re starting to work on multi-region available services.

What we are offering:

• Career game changer – A truly unique experience to work for a fast-growing startup in a role with unlimited potential for growth.
• Excellent benefits – We cover 95% of Medical Premiums, 50% of Dental & Vision Premiums, and offer company sponsored Life Insurance.
• Flexible PTO policy, generous parental leave, and great work/life balance – We value and support each individual team member.
• Fun perks like snacks, catered lunches, happy hours, wellness programs, and SpotHero swag.
• Annual parking stipend (duh – we help people park!).
• The opportunity to collaborate with fun, innovative, and passionate people in a casual, yet highly productive atmosphere.
• A workplace recognized as the Best Consumer Web Company by Built in Chicago, Top Company Culture by Entrepreneur, a Top Workplace by Chicago Tribune, and one of Chicago’s Best Places to Work for Women Under 35 by Crain’s Chicago Business. 

Steps to apply: Please include any GitHub account, LinkedIn profile, and any project that you’re particularly proud of. We love seeing work that others loved working on.

At SpotHero, we Respect Fellow Drivers by providing an inclusive interview experience for everyone, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. Please let our team know of your need when you apply or as you begin interviewing with our team.

Additionally, because we want to Remember to Signal, if you choose to provide us personal information in connection with a job application, please review our Applicant Privacy Notice which provides details about what information we collect and process about you in order to consider your candidacy.

SpotHero is an equal opportunity employer. We know that a diverse workforce is the strongest workforce, and are committed to building and supporting an inclusive environment for all.