Senior Manager, Digital Solutions

Job Description

Ingram Content Group (ICG) is hiring for a Senior Manager, Digital Solutions to contribute to our Digital Services team in LaVergne, TN just outside Nashville. 

The Senior Manager, Digital Services leads the client experience and vision for CoreSource, the leading digital distribution platform for the publishing industry. This person builds and manages a team tasked with supporting Sales growth and customer retention for Digital Services and driving strategy for ICG’s industry-leading distribution platform. In addition, this person will oversee product management, customer analytics, and communication for CoreSource. With the Director, Digital Services, they lead customer retention strategy, and devise enterprise analytics management cycle to keep Sales and ICG senior leadership informed of trends, opportunities, and risks. The Senior Manager drives marketing and communications strategy for the Digital Services team. They design and implement client onboarding and training programs. In addition, this person manages competitive landscape, streamlines operational effectiveness, and maximizes in-house resources to enable ICG to increase market share through collaboration with Sales leadership and other business owners. They also create, develop, or improve processes, tools, or business management systems to meet customer needs effectively and efficiently.

Want to help get more books to more places in more ways?

At Ingram, our teams are collaborative, innovative and are recognized as change agents, partnering with skilled professionals across the country to generate new, impactful ideas. We are proactive, evolving and highly respected in our industry. We are flexible, have fun, and foster professionalism. Our focus on providing exceptional customer support differentiates us from competitors. 

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you are seeking a developed and adaptable company, we can’t wait to meet you!

Required Qualifications:

• Bachelor’s Degree, or equivalent year for year experience
• 7 years of experience in strategic customer solutions, including enterprise software sales or product or project management, or other sales support role, with demonstrated experience achieving sales objectives
• 7 years of experience leading a customer analytics program
• 5 years of people management experience

Preferred Skills:

• Marketing background or experience
• Sales operations experience

Key Responsibilities:

• Leads CoreSource product vision and strategy to create sales opportunities for our clients.
• Manages the Digital Solutions team to a high level of efficiency, collaboration, and efficacy.
• Manages client communication and marketing strategy for the Digital Services team.
• Leads reporting on key performance and retention indicators for the platform, including ensuring service level agreement metrics are being achieved to support client retention.
• Delivers weekly scorecard and other reports as required to monitor the health of the business. Proactively engage in business improvements based on reporting insights.
• Devises vision and strategy for generative AI involvement in CoreSource with client, Legal, and Sales input.
• Provides direction for team to gather and monitor market and competitive intelligence to support Sales goals and revenue cycle.

Additional Information

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 15 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
  • Wellness program with access to onsite gym and basketball court for associates
• Avid reader? Numerous opportunities to engage with books and authors
  • Free card registration at the Nashville Public Library
  • Discounted offers to self-publish with IngramSpark®!
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Take breaks or brainstorm in our game room with ping pong & foosball
• Casual Dress Code

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. 

Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EEO/AA Employer/Vet/Disabled
• We participate in EVerify.
• EEO Poster in English 
• EEO Poster in Spanish