Senior Manager - Lead RQC North

Qualification: • Post Graduate caliber or equivalent - preferably in science discipline like MSc (Cheimistry/Bio chemistry/Microbiology/Bio technology, food technology, B. Tech.-Food Technologist

Experience: • 12 - 15 yrs. Experience in Quality assurance, should have handled regional quality or corporate Quality role

Knowledge & skills: • Experienced in handling Regional Quality/ multi-site quality operations.
• Knowledge of Quality & Food safety management systems.

Best Suited for Someone who• Excellent coaching, influencing and communication skills.
• Experienced in working across functions with various stakeholders

• Responsible for monitoring operations quality performance across all units in the region

• Drive and promote a culture of high quality in all the manufacturing units
• Conduct periodic quality performance review with the Quality Head and drive improvements
• Drive quality improvement projects engaging unit teams
• Ensure compliance of quality assurance procedures and standards
• Conduct regular analysis of Quality rejections, work out CAPA
• Facilitate the Root Cause Analysis for major defects and other quality issues
• Responsible for identifying training needs and arranging trainings at Region units
• Conduct Quarterly periodic audits of units to ensure liquid quality and compliance to other quality standards in units
• Drive FSMS certifications & culture development at units
• Facilitate and ensure closure of customer complaints with CAPA along with the manufacturing team
• Conduct market visits for product quality benchmarking and drive continuous improvement
• Share the Units performance with HO vertical leads (Weekly/Monthly) and seek support
• Monitor distribution quality improvemnets in the region & drive continuous improvement
• Plan digitalisation & transformation at region unist in coloboration with QAHO.
• Adherence to timelines
• End of line defects (PPM)
• On-shelf quality (PPM)
• GRMS/L1 & GMP quality audit score
• reduction in customer complaints
• FSMS certification & culture building
• Digitalisation & transformation

Diversity statement

Celebrating our inclusive and diverse culture is core to Diageo's purpose of "celebrating life every day everywhere". This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills, and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.