Senior Manager, People Partner (Care Delivery)

Maven is the largest virtual clinic for women's and family health, offering continuous, holistic care for fertility and family building through maternity, parenting, pediatrics and menopause. Maven's award-winning digital programs are trusted by leading employers and health plans to reduce costs and drive better maternal health outcomes, as well as enhance DE&I in benefits programs. Founded in 2014 by CEO Kate Ryder, Maven has been recognized as Fast Company's #1 Most Innovative Health Company and has grown to 15 million lives covered. Maven has raised $300 million in funding from leading investors including General Catalyst, Sequoia, Oak HC/FT, Dragoneer Investment Group and Lux Capital.
An award-winning culture working towards an important mission - Maven Clinic is a recipient of over 30 workplace and innovation awards, including:

• TIME 100 Most Influential Companies (2023)
• CNBC Disruptor 50 List (2022, 2023)
• Fast Company Most Innovative Companies (2020, 2023)
• Built In Best Places to Work (2023)
• Fortune Best Workplaces NY (2020, 2021, 2022, 2023)
• Great Place to Work certified (2020, 2021, 2022, 2023)
• Fast Company Best Workplaces for Innovators (2022)
• Built In LGBTQIA+ Advocacy Award (2022)

Maven is looking for a Senior Manager, People Partner to join our growing People Team! As Maven's Operations organization continues to grow, they are in need of additional partnership from the People team with specific focus on support for our non-exempt employees. In this role, you will act as the People Partner supporting our Care Delivery team, composed of Care Advocates and Care Support Representatives. Additionally, you will be a valued member of the People Partner team contributing to our annual programs including Talent Review, Engagement Surveys, Performance Management, and Maven University.
As a People Partner at Maven, you will:

• Support our non-exempt employees by delivering people programs (performance management, compensation review, manager training, employee workshops, engagement surveys) to your teams. You will be the right hand to your team's leaders and an objective, empathetic resource for the Mavens you support.
• Build credibility through your actions and interactions with Mavens to become a trusted partner and great example to all.
• Serve as an advisor and provide guidance to managers and employees on various people focused matters, including employee relations and conflict resolution. Ensure compliance with applicable labor laws and company policies. Conduct investigations and take appropriate actions as necessary.
• In partnership with the people team, train managers on performance management best practices and provide coaching to drive continuous improvement and employee development.
• Utilize people metrics to drive key insights and decisions around growth and retention.
• Partner with cross-functional teams (Finance, Recruiting, People Operations, People Experience) to ensure clear lines of ownership, efficient processes, and a great experience for Mavens and candidates.
• Identify opportunities to enhance organizational effectiveness and employee engagement. Collaborate with the people and care delivery leadership team to develop and implement employee engagement initiatives, training and development programs, and change management strategies.
• Support the People Partner team with project management and execution of annual people programs including Talent Review, Engagement Survey and our in-house learning & development program, Maven University.

We're looking for you to bring:

• 4-6 years of experience in HR Business Partner, People Generalist, or equivalent business operations roles.
• Strong knowledge of HR best practices, employment laws, and regulations.
• Experience supporting a non-exempt workforce, with an understanding of all of the compliance and policy nuances that entails and clarity on how to best support this employee group.
• Comfortable navigating through ambiguity and developing a strong point of view on the best path forward.
• An entrepreneurial drive, ability to create order from chaos, and willingness to roll up sleeves to directly solve challenging problems
• Previous experience scaling teams in a high growth or startup environment
• High emotional intelligence and an ability to quickly build credibility, establish rapport and engage manager and director level partnerships.
• Excellent communication skills in all forms that exhibit your objectivity, empathy, patience, and diplomacy.

Helpful experiences and skills (if you don't have them, you can learn them with us!):

• Healthcare industry knowledge

For candidates in NYC, CO, or CA, the base salary range for this role is $145,000 - $185,000 per year. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.
At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.
Benefits & Perks:
We are reimagining what a supportive workplace looks like, from the inside out. On top of standards such as employer-covered health, dental, and insurance plan options, and generous PTO, we offer an all-of-you, inclusive approach to benefits:

• Maven for Mavens: access to the full platform and specialists, including care for everything from mental health, reproductive health, family planning, pediatrics.
• Whole-self care through wellness partnerships
• Weekly breakfast, lunch, and get-togethers
• 16 weeks 100% paid parental leave, flexible time upon return, and $1.5K/mo for 2 months, new parent stipend (for Mavens who've been with us at least six months)
• Udemy, annual professional development stipend, and access to a personal career coach through Maven
• 401K matching for US-based employees (immediately vesting)

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.
Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g [email protected]). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: [email protected] . For general and additional inquiries, please contact us at [email protected] .