Senior Manager, Quality Assurance

We are Thrasio - Builders Welcome! 

At Thrasio, we’re reimagining how to make the world’s most-loved products accessible to everyone. We work with successful sellers, using a deep understanding of rankings, ratings, and reviews – plus supply chain and marketing smarts – to transform the art and science of commerce. We estimate that 1 in 6 households has purchased a Thrasio product! And our goal is for all of those households to be truly delighted by their purchase.

What Makes Us Unique

At Thrasio, we’re in building mode: block by block we’re working together to construct a great company. What does that look like? Everyone is a leader - we lean into opportunities, not titles. We expect everyone to behave and act like a leader. Our Leadership Principles inform the ways we work together to ensure the brands, products and services we offer truly delight our customers. Everyone is a builder - whether it’s gaining marketable new skills through project sprints outside of your own function, or standing up more efficient ways of work - we’re doing it from the ground up. Everyone belongs- a sense of belonging brings us all together. We operate as One Team.

The Role:

As the Senior Manager, you will play a pivotal role in shaping the quality landscape of our company. You will lead the Quality Assurance function, ensuring that all products meet the highest standards of safety, efficacy, and customer satisfaction. This is a strategic role that requires a balance of technical expertise, leadership skills, and a deep understanding of the CPG industry.

Key Responsibilities:

• Led and managed a team of quality professionals, domestically and internationally, fostering a culture of excellence, innovation, and continuous improvement.
• Collaborate with cross-functional teams, including R&D, manufacturing, supply chain, and marketing, to integrate quality assurance practices throughout the product lifecycle.
• Ensure compliance with all relevant regulatory requirements and industry standards.
• Drive the development and maintenance of quality systems, including process controls, product testing, and inspection protocols.
• Develop and implement comprehensive quality assurance strategies and processes across several product categories.
• Analyze customer feedback and market trends to identify opportunities for product quality improvements.
• Manage supplier quality programs, including audits, performance evaluations, and collaborative improvement initiatives.
• Oversee the handling and resolution of quality issues, ensuring timely and effective responses to customer complaints and regulatory inquiries.
• Report on quality performance metrics and insights to senior management, providing strategic recommendations and action plans.

What You Bring to the Table

• Bachelor’s or Master’s degree in Mechanical, Manufacturing, and/or Chemical Engineering, or a related field.
• Minimum of 8 years of experience in quality assurance, with a proven track record in a leadership role within the CPG, Automotive, and/or Medical device industry.
• Strong knowledge of quality systems and regulatory standards relevant to the CPG sector.
• Ability to work collaboratively in a fast-paced and dynamic environment.
• Experience with continuous improvement methodologies such as Lean or Six Sigma, and the ability to apply these methodologies to improve product quality and efficiency.
• Familiarity with root cause analysis and corrective and preventive action (CAPA) processes.
• Experience with consumer complaint management processes, including complaint investigation, resolution, and reporting.
• Excellent communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams.
• Strong analytical, problem-solving, and decision-making capabilities.
• Experience managing teams and driving results through others.
• Strong critical thinking skills with the ability to analyze complex data and make informed decisions based on available information.
• Six Sigma certifications will be a plus.
• Proven ability to effectively manage multiple projects and priorities in a fast-paced environment.

 

What We Offer:

- The chance to be part of a next-gen consumer goods company that is changing the industry

- A collaborative work environment where cross-functional teams work together to solve problems and achieve common goals

- The opportunity to build together with a talented, diverse and passionate team, and the innovative technology to enable us

- A hybrid work environment that allows employees to manage their schedules effectively, meet in a hub when necessary, and maintain a healthy balance

- Competitive salary and benefits package, tremendous on the job learning opportunities, and our Thrasher Perks program with the opportunity to purchase products at cost

The freedom to "be bold", have a voice within the company and take on opportunities with less red tape

Our Commitments:

Thrasio values diversity, equity, and inclusion and is proud to be an equal opportunity employer. We welcome individuals from all backgrounds and consider all qualified applicants without regard to race, color, religion, sex, gender, sexual orientation, gender identity, ancestry, age, national origin, disability, protected veteran status and any other category protected by applicable law. We strive to create an environment where everyone can thrive. We encourage applicants who meet the minimum criteria to apply, as we believe in the power of diverse perspectives and challenging assumptions.

We believe that all employees should be paid fairly and equitably. As of the time of this posting, the expected base annual salary range for this position is $135,000-$142,000 . (For non-exempt roles, this reflects the expected base annual “salary” as calculated by the base hourly wage multiplied by the expected number of hours worked over a one year period, excluding any overtime and premiums.) The actual base annual salary will be based on a wide range of factors, including your skills, qualifications, and experience, as well as business needs and limitations. As a result, compensation may vary within and across similar roles and positions. Please note that the base annual salary range information set forth above is a good faith estimate for this position and actual compensation for any individual may fall outside this range if warranted by the circumstances applicable to that individual. If we identify a role that would be suitable for a broader range of skills and experience such that we would consider hiring at multiple levels then the range listed above may reflect that breadth. If offered a position, the actual base annual salary will be contained in your offer letter.

In addition to the base annual salary listed above, this position is eligible for short-term [and long-term] incentive compensation, as well as benefits, which are subject to the applicable plans, policies and definitive documentation regarding such compensation and benefits.

Diversity:

At Thrasio, we are committed to building a great company - a place I want to work at, a place I can build, a place I can belong. Our goal is to build a diverse, equitable, and inclusive environment that fuels success and growth in the workplace and beyond. We are also committed to recruiting and hiring a diverse team at all levels through fair and unbiased recruitment and hiring practices. Providing diversity-related demographic information during the application process helps us measure our progress towards these goals.