A career in IBM Software means you'll be part of a team that transforms our customer's challenges into industry-leading solutions. We are an infinitely curious team always seeking new possibilities and dedicated to creating the world's leading AI-powered cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts ensuring exceptional client experiences with a focus on delivery excellence and obsession over customer outcomes. This position involves contributing to HashiCorp's offerings now part of IBM which empower organizations to automate and secure multi-cloud and hybrid environments. You will join a team managing the lifecycle of infrastructure and security enhancing IBM's cloud solutions to ensure enterprises achieve efficiency security and scalability in their cloud journey.
As a Manager of the Resident Technology Strategist (RTS) team at HashiCorp you will be responsible for managing a small team of Resident Technology Architects and Consultants engaged across eight customers. This includes oversight of customer engagement delivery semi-annual employee reviews managing employee career growth and providing escalation assistance to the customer engagements being managed by your team.
The RTS team has proven instrumental in accelerating time-to-value for HashiCorp customers guiding organizations through multidimensional challenges and enabling innovation with scalable cutting-edge solutions.
Responsibilities:
Customer Delivery
● Act as a delivery manager across up to eight customer engagements.
● Coordinate various HashiCorp professional services resources to assist with specific customer needs as part of their technical transformation.
● Act as an escalation point for the customer engagements being managed by your team members.
● Assist in developing and driving the direction of the RTS program.
● Educate various tiers of management on best practices regarding system administration service management automation and observability.
● Assist customers in aligning people processes and workflows with the Cloud Operating Model.
● Assist Enterprise executives in understanding the business value achieved in building the correct cloud consumption model.
● Articulate the technical functionality of HashiCorp products to multiple audiences ranging from practitioner to executive.
● Track data regarding the impact of services on customer success.
● Be subject to additional background checks and screening performed by the customer. People Management
● Hold regular syncs with the employees on your team to ensure their needs are met from both a personal and professional perspective.
● Assist in career growth management for the people on your team.
● Deep experience designing and implementing technical systems and services.
● Great experience leading technical teams in the delivery of large projects or initiatives
● Experience managing client relationships and escalations.
● Thorough understanding of DevOps processes and automation tool chains
● Intermediate expertise in cloud and on-premise infrastructure management application deployment and practical security methodology.
● Working proficiency with one or more tools in the HashiCorp product suite.
● Familiarity with security and compliance requirements for shared services.
● The ability to work well independently and in group environments.
● A proven track record of assisting with or driving cloud transformation at one or more organizations.
● Passion for thought leadership in areas including the cloud operating model organizational transformation cloud operations or Site Reliability Engineering (SRE).
● Experience managing cloud maturity and capability assessments leading the design and implementation of cloud governance and operational processes and developing cloud transformation roadmaps.
● Familiarity with cloud service providers and their core offerings common technical platforms and shared service management at scale.
● The ability to speak to all levels of an organization whether at a deep technical level or at the executive level.
● The ability to explain complex technical topics in simple terms.
● Strong technical writing capabilities.
● Experience and high level of comfort with public speaking in technical forums.
● Proven experience in a technical leadership role (e.g. CTO Solutions Architect or Developer Advocate) with hands-on knowledge of software development and system architecture.
● Extensive understanding of the cloud practitioner and developer ecosystems.
● Fluent English
● Fluent Spanish