Senior Manager - Trust & Safety

Join the VRChat Team!

VRChat offers a first-of-its-kind game-changing platform that provides an endless collection of social VR experiences and gives the power of creation to its robust community. With over 250000 worlds and growing VRChat’s vision is to allow users to bring their imaginations to life and help shape the metaverse anywhere in the world on any device. VRChat has raised around $100M to date with the support of our investors which include: Makers Fund Anthos Capital and HTC.  We have a great team which includes people from: Netflix Twitter Meta Microsoft Roblox Google Amazon Unity Spotify Discord Uber eBay Robinhood Twitch Zynga and TikTok.

Come and join the mission!

Job Overview

We are seeking a Senior Manager Trust & Safety to lead our Trust and Safety team and guide the platform's operations strategy to maintain a safe and respectful environment for our global community. This leader will have strong operational experience and will be responsible for driving excellence and a best-in-class T&S function. The Senior Manager Trust & Safety is accountable for managing and mentoring VRChat’s team of Trust & Safety Agents and establishing a “Safety by Design” mindset across the organization. The Senior Manager Trust & Safety will also collaborate closely with Product Engineering andthe broader Operations team to drive continuous improvement of our internal tools and operational workflows. This is a critical leadership role that combines a passion for user safety with a strategic mindset enabling the Senior Manager Trust & Safety to have a significant impact on VRChat’s mission to foster a safe and welcoming virtual space. This role reports to the VP of Operations and Legal and will work closely with leadership across various functions providing insight and direction to enhance the overall trust and safety framework at VRChat.

Duties and Responsibilities

• Lead and develop a high-performing Trust & Safety team ensuring a culture of empathy integrity and commitment to user safety

• Drive VRChat's trust and safety strategy setting clear goals and metrics aligned with company objectives

• Oversee moderation of content and user behavior reports to ensure platform compliance with community guidelines and policies

• Collaborate with Product and Engineering teams to improve internal trust and safety tooling and operational workflows

• Develop and implement policies processes and training programs that ensure a scalable consistent approach to moderation and user safety

• Manage the Trust & Safety team acting as a Mentor ensuring consistent workload assisting Agents with escalations and other challenging situations and promoting mental well-being

• Act as a key point of contact with executive leadership providing regular updates and strategic insight on trust and safety initiatives

• Stay informed of industry trends and regulatory developments in online safety to help VRChat stay at the forefront of digital trust and safety

Experience Skills and Qualifications

• Bachelor’s degree in Business Administration Social Sciences or a related field or equivalent experience

• Proven experience (5+ years) in trust and safety leadership (with management experience) within a consumer-facing tech company preferably in a fast-paced start-up environment. Experience in online gaming social media and/or community-focused platforms is a plus

• Strong understanding of content moderation practices digital safety frameworks and policy development

• Demonstrated success in leading and managing high-performing teams with a focus on safety well-being and efficiency

• Ability to collaborate across departments and advocate for trust and safety needs with key stakeholders

• Excellent communication skills able to convey complex safety concepts to both technical and non-technical audiences

• Familiarity with data analysis and KPI tracking with a focus on continuous improvement and operational excellence

• Passion for VR online communities and fostering safe and inclusive digital spaces.

Benefits

• Work from anywhere! VRChat is a 100% remote company

• Health Benefits

• 401K for US & RRSP for Canadian Employees

• Stock Options

• Generous paid holiday schedule

• Unlimited/Flexible vacation time

• Paid parental leave benefits

VRChat is an equal-opportunity employer and we welcome applicants from all backgrounds. VRChat fosters a diverse creative and collaborative environment where anyone can contribute to any of the ongoing projects or direction of the roadmap at any time. If you’re a passionate team player who wants to have an impact on a dynamic team we’d love to hear from you!

All job offers are subject to satisfactory referencing and background checks.