Senior Market OCM Leader

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Kyndryl Consult is the fastest growing business within the organization and instrumental to the company's strategic growth objectives. You will play a key leadership role across multi-disciplinary teams, guiding them through complex consulting engagements and be responsible for creating and positioning strategic change agendas within Kyndryl's largest accounts across the C-suite, spanning the intersection between complex Business and IT customer solutions, transformations that impact across the entire customer Eco-system.

As a Senior Market OCM Leader , you will have a pivotal role in driving profitable growth, leveraging our comprehensive capabilities to build strong client relationships, and leading your team to success. This role demands a strong presence, industry expertise, and the ability to cultivate relationships with CXO-level clients. Your leadership will be critical in fostering talent development and innovation within the organization.

This role will also be leading the overall client engagement and delivering high quality client work alongside senior client stakeholders. Working in a transaction environment which may be pre or post deal, planning post deal implementation, and ultimately supporting execution. Partners will be focused on financial impact, utilization and contribution, client impact and leadership.

As Senior Market OCM Leader, you lead and drive the following responsibilities:

• Develop and execute the OCM strategy and growth plans for the assigned geographic region, aligned with the organization's business goals.
• Lead and mentor a high-performing OCM team, fostering a culture of innovation and excellence.
• Identify and pursue new OCM opportunities within the region, collaborating with sales and delivery teams to drive revenue growth.
• Build and maintain strong client relationships within the region, proactively anticipate their needs, and deliver exceptional value.
• Position the organization as a thought leader in OCM within the region, potentially through regional speaking engagements and publications.
• Oversee OCM budgets, resource allocation, and financial performance for the region.
• Drive continuous improvement in OCM processes, tools, and methodologies within the region.
• Identify, recruit, and develop top OCM talent for the region.
• Partner with the Global Senior OCM Offering Lead to ensure consistency and leverage best practices across the organization.

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

Who You Are
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Qualifications:

• Advanced degree in Organizational Change Management or related field
• 10+ years of experience in leadership roles, ideally in a global organization.
• Extensive OCM consulting experience, ideally with a technology transformation focus (strategic and delivery)
• Proven leadership experience in leading high-performing OCM teams.
• Extensive knowledge of OCM principles, methodologies, and tools.
• Ability to develop and execute long-term OCM strategies.
• Excellent written and verbal communication skills.
• Strong client focus and relationship-building skills.
• Ability to collaborate with cross-functional teams.
• Hands-on experience leading complex organizational change initiatives.
• Understanding of global business dynamics and cultural nuances.
• Passion for innovation and a track record of driving change.
• Strong presentation skills.

Optional Qualifications:

• Relevant OCM certifications (e.g., Prosci, AIP, APMG).
• Financial acumen and understanding of budgeting processes.
• Experience in risk management.
• Process design expertise
• Experience with digital communication and training tools
• Technical certifications (ITIL, Agile, etc.)

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.