Senior Online Sales Associate

Join our team at Jack Game Room as aSenior Online Sales Associateand be part of dynamic, upscale online business with terrific professional and person growth potential. We sell premium quality game room furniture, luxury fitness equipment, and custom theater seating—much of it made-to-order here in the US. If you like working with interior designers and contract buyers, as well as directly with an affluent retail client base, consider joining our team. You Would Be Expected To… • Deliver a professional consultative sales experience for potential customers via email, chat and phone calls (no cold calling) • Create customer delight through honest, knowledgeable, and ethical selling practices • Become an expert in our products and services through active self-directed learning and company driven product and service training • Contribute to a positive and supportive team atmosphere • Execute responsibilities including but not limited to: • Answering the phone and responding to emails and live chats in a prompt, accurate and thorough manner to communicate product and service information • Creating custom quotes and responses to Requests for Proposals (RFPs) • Completing trade program registrations and following up on the specific requirements of design professionals and corporate buyers • Working within our ecommerce, ERP and messaging platforms to properly place, process, track and follow-up on transactions and information requests through the entire sales cycle in an organized and efficient way • Processing after-sale product and service issues with empathy, urgency and in accordance with company policies • Performing a regular review of open orders and customer support tickets to ensure accuracy and timely follow-up with customers • Coordinating with the operations team to ensure seamless, end-to-end customer service and satisfaction Compensation… • Base salary + quarterly bonus • Medical insurance • Major holidays off plus PTO at your discretion Ideally, You Have… • Experience in high-end retail sales and high-touch customer service • Facility in working with current technology platforms, systems, and services with significant extra credit for experience with Zendesk and QuickBooks • A bachelor’s degree from an accredited university • Excellent communication skills and an upbeat, professional demeanor • Availability to work full-time during traditional hours but flexible enough to handle occasional evening or weekend client interactions • The ability to successfully complete the pre-employment background check We are fast-paced small business with the polished, professional approach you would expect from a much larger and more mature organization. Once trained, we would expect you to work in our luxury downtown Seattle office 3-4 days per week. If you are ready to join a fast-paced, successful and growth-oriented business with limitless potential, we are eager to meet you! Job Type: Full-time Pay: $56,000.00 - $62,000.00 per year Benefits: • Flexible schedule • Health insurance • Paid time off Education: • Bachelor's (Required) Experience: • luxury sales: 3 years (Preferred) Ability to Commute: • Seattle, WA 98101 (Required) Work Location: Hybrid remote in Seattle, WA 98101