Senior Operations Manager

About Trafilea

Trafilea is a dynamic and innovative Tech E-commerce Group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors with a focus on using data-driven strategies to scale their businesses. In addition to our products we have our own online community dedicated to promoting body positivity. As a rapidly growing global player Trafilea is committed to creating high-quality products and services that enhance the customer experience and drive long-term growth.

Operations @ Trafilea. At Trafilea we foster a culture of collaboration innovation and continuous learning. We believe in investing in our people and providing them with the support and development opportunities they need to grow both personally and professionally. With our remote-first approach you'll have the freedom to work from anywhere in the world surrounded by a diverse and talented team that spans the globe.

We are looking for a Senior Operations Manager (APAC) to lead the production and product development transformation strategy in China — ensuring efficiency quality and standardization across the product lifecycle. This includes:

• Driving process improvements SOP adoption and AI-based automation .

• Aligning China operations with global (US/LatAm) standards.

• Coaching local teams and ensuring measurable execution and reporting discipline.

Must Have

• 7–10+ years in apparel production or operations .

• Experience managing cross-functional teams (PD QC Sourcing) .

• Strong in SOP development reporting and project/change management .

• Experience with workflow tools (Asana Notion Slack).

• Exposure to AI tools or automation .

• High cross-cultural fluency (East/West collaboration).

Nice to Have

• Experience in fast-paced eCommerce/startup environments.

• Mandarin proficiency or prior management of Chinese teams.

Responsibilities:

• Lead production compliance and quality assurance across China.

• Embed and monitor SOPs KPIs and audit systems .

• Oversee AI/automation integration (e.g. GPT DeepSeek Tech Pack QA).

• Manage vendor/factory performance rotation and capability building .

• Coach and align PD QC and Production teams to global standards.

• Report regularly to VP of Operations with performance metrics.

What we offer :

• Collaborate with world-class talents in a data-driven dynamic energetic work environment.

• Opportunity to grow and develop both professionally and personally.

• Safe space to be who you truly are with a commitment to diversity equity and inclusion.

• Openness to new ideas and initiatives.

• Great benefits package including remote work 15 working days of paid holidays Learning subsidy and more!

We've been recognized by Forbes and FlexJobs as one of the Top 25 Companies for Remote Workers. Apply now!