Senior Process Associate

Provider Data Management
Senior Process Associate
Tempe, AZ

In the role of senior process associate, you will execute transactions as per prescribed guidelines and timelines, reviews and validates the inputs from the other team members, support your manager in training activities, daily operations reviews and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies and norms of Infosys.

In this role, you will create content for internal and external audiences. The content will include process documentation and internal communications.
Your responsibilities will include but are not limited to:

• Develop a quality management plan relating to client needs and Infosys processes
• Conduct client process audits, identify gaps in execution and provide feedback to agents
• Perform transaction monitoring and provide feedback
• Identify opportunities for process improvements
• Identify and report operational risks

Location for this position is Phoenix, AZ

Qualifications
Basic

• High School Diploma or GED Equivalent
• 1 year of experience in the job description

Preferred

• Six months to 1 year of overall experience
• Experience in BPO would be an advantage but not mandatory
• Able to use MS-office for necessary tracking of work completed and creating reports from the same
• Ability to prioritize and complete multiple tasks in a fast-paced, changing environment
• The primary scope of work would be data entry of provider demographic details in the client platform with high accuracy

Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.

About Us
Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company's integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering , automation , and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
Infosys BPM has 43 delivery centers in 16 countries spread across 5 continents, with 56,864 employees from 107 nationalities, as of September, 2023.

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin

Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.