Senior Process Engineer (Eastern/Central timezone)

What will your day look like? You will...

• Designing end-to-end customer and claims journeys for our retail and logistics programs
• Launch new operational capabilities regionally, ensuring global process standardization
• Optimize the customer experience and improve our operational efficiency
• Collaborate with content to design experiences that solve customers' needs
• Implement data collection systems and controls to measure operational performance
• Data analysis to quantify problems and measure operational performance/efficiency.
• Collaborate with a cross-functional group across insurance and engineering teams globally to onboard new partners and launch new programs
• Work closely with product teams to drive automation and develop new technologies to create magic for our customers.
• Lead external calls showcasing our operational and system capabilities to prospects
• Investigate fraud patterns and work with product teams to implement smart systems

To help us level up, you'll ideally have:

• Eight or more years of experience with process optimization, design, or operations management in Tech, Retail, Supply Chain, or Manufacturing industry
• Experience owning the entire project lifecycle from end to end in an agile environment
• Proven ability to manage and develop relationships with key external and cross-functional internal stakeholders.
• Experience with lean development, human-centered design and can put yourself in the customer's shoes, ensuring that customer experiences are friendly and digestible. 
• Be technically minded. One of the main systems used by PEs is a low-code platform that was developed in-house, so you will have to learn that system and contribute with ideas on how to make it better.
• University degree in engineering or similar background.

To be successful, you'll bring:

• Ability to adapt quickly and master new systems/tools and concepts quickly
• Professional approach
• Ability to work under pressure
• Organizational and time management skills
• Excellent attention to detail
• Problem-solving and advocating for customer solutions