Senior Product Analyst

About the Role

As a Senior Analyst at JustAnswer you will be a Subject Matter Expert (SME) in professional services domain driving long-term growth and leveraging the latest technologies and methodologies.   In this role you will drive tangible business impact by delivering high-quality insights and recommendations that are grounded in your ability to combine strategic thinking and problem-solving with detailed analysis. This position offers a unique opportunity to collaborate closely with Product Managers and cross-functional teams uncovering valuable business insights devising optimization strategies and validating them through experiments.

What You’ll Do

• Collaborate with Product and Analytics leadership to conceive and structure analysis and deliver highly actionable insights from “deep dives” into specific areas of our business.

• Conduct analysis of a tremendous amount of internal & external data to find growth & optimization opportunities for the business.

• Package and communicate findings and recommendations to a broad audience (including senior leadership).

• Perform both Descriptive & Prescriptive Analytics including experimentations (AB MAB) build Reporting for understanding trends.

• Implement and track business metrics that will help drive the business.

• Help determine growth strategy from a marketing and operations perspective.

• Responsible/Opportunity to operate in an individual capacity as a lead analyst to understand JA audience and guide informed strategic decisions & executions.

What We’re Looking For

• 5+ years of experience in e-commerce/customer experience products

• Proficiency in analysis and business modeling using Excel

• Experience with Google Analytics BigQuery PowerBI and Python / R would be a plus

• Experience with SQL with a strong ability to write complex queries to extract information and arrive at an answer

• Expertise in Descriptive Statistical Analysis Inferential Statistical Analysis

• Strong experience in setting up and driving A/B Testing or Hypothesis Testing and analyzing the results

• Ability to translate analysis results into business recommendations and excellent written and confident verbal communication skills

• Ability to communicate effectively with all levels of management and partners from a variety of business functions

• Advanced English level

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