Senior Product Manager

Hi, I'm Juhi Banerjee, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

CSG is a leader in innovative customer engagement, revenue management, and payment solutions that make ordinary customer experiences extraordinary.

The Senior Product Manager will work closely with the broader Customer Experience Product Management & Engineering teams in collaborating with clients and internal teams to evolve our portfolio of digital experience products, including CSG Xponent, our industry-leading platform that enables businesses to build, automate, and personalize customer experiences across multiple channels. Our customer experience solution combines data management capabilities with customer journey analytics and customer journey orchestration to analyze users’ current behavior and preferences, and then deliver relevant content and product recommendations to users’ preferred channels.

Prefers someone from Eastern, Central, and Mountain time zones.

We are looking for a Senior Product Manager who will:

• You will report to the Executive Director of Product Management and will be responsible for the full product lifecycle for their solutions, from developing a business case, collecting, and documenting requirements, working with R&D to plan, track, and deliver product features, engaging with marketing and sales to advance opportunities, and support the delivery team in deploying our products.
• Responsible for bringing new product solutions to market, including managing the entire product lifecycle (ideation, definition, development, release, and post-release), driving the evolution of the products, and supporting sales and marketing to promote the solutions.
• Works with software engineering teams on new products and current product enhancements and takes a strategic view to evolve our customer experience solutions.
• Acts as a subject matter expert for products within the portfolio. Evangelizes products to internal teams and external clients, and answers questions related to the products.
• Present to leadership on new product initiatives and status.

Is this opportunity right for you? We are looking for candidates with:

• Bachelor’s degree in engineering/computer science or comparable technical discipline
• Proficiency in English in a business environment.
• 5-7 years of experience in product management functions, preferably with a focus on SaaS products.
• Demonstrated experience developing requirements and bringing new products to market.
• Strong business analysis skills to assess challenges and propose solutions, subject to constraints.
• Solid knowledge of journey orchestration platforms or related technologies is highly desirable.
• A deep understanding of platform management considerations is preferred.
• Must be comfortable with written and verbal communication.
• Must have the ability to manage multiple active projects with accountability for deliverables.
• Excellent presentation skills

Our Guiding Principles:

Impact

Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity

Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration

Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

CSGer Perks & Benefits:

• Work from Home, in-office, or hybrid.
• Employee Belonging Groups
• Healthcare: Dental, Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

View More Benefits 

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at [email protected]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use, and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.

#LI-Remote

Position Pay Range:

This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.

$115,043.95-$184,071.59

This role is eligible for a bonus opportunity.

Location(s):

United States Remote